How a Wallet-Sized Piece of Paper Helps One Property Management Company

credo cards, team work, resident relations, guest relations, customer serviceWhether your team is large or small it can be hard to get everyone rowing in the same direction. What can you do to give your team direction? Make sure they know what’s expected of them at all times. At Newby Management, we help our team members stay the course with a wallet-sized Credo Card that defines our team’s goals each day. When we all remember these simple statements, we can present a unified front, offer better customer service and keep our team moving together.

In fact, the Ritz-Carlton, a top contender for customer engagement reads their Credo Card aloud each morning in an all-staff meeting dubbed “the line-up”. Their wallet-sized Credo Card is part of the Ritz-Carlton team members daily uniform. This small card helps keep their team members on track so they can offer the best customer service possible, and it shows. Ritz-Carlton consistently wins the the top spot in PeopleMetrics’ Most Engaged Customers study.

Newby Management’s Credo Card reads as follows:

Smile! Always maintain positive eye contact.

Smiling is a great way for our team members to communicate that we are here to serve happily. Much like at other service-based organizations, we want our guests, residents, and vendors to know that we are serving with pleasure and they are our top priority. Plus it takes 43 muscles to frown, but only 17 to smile, so let’s see those pearly whites!

Uncompromising levels of cleanliness are the responsibility of each team member.

Cleanliness is one way to show that we are proud of our community and work environment. Part of keeping our spaces uncompromisingly clean is to ensure that each team member takes responsibility for not only their own messes, but the daily needs of the community. When we all work together, we can keep our environments looking professional to help increase work productivity and offer good first impressions to all who visit.

Create a positive work environment. Practice teamwork.

Teamwork isn’t just good for the company, it’s good for the team members too. In fact, about 75% of employers rate team work and collaboration as “very important”. When we all work together, we can accomplish our goals faster, but also in a more diversified way. We learn different ways of doing things and we come together to realize a common goal. That’s how strong teams are built.

Be an ambassador of your community inside and outside of the work place.

We should all be our community’s best ambassador. Each team member is helping to shape the community’s story one day at a time. This means that we accept and live out the company’s core values not just at work, but in our lives. It means being as enthusiastic about your position at 6 PM as you are at 6 AM. It means sharing that joy with others and letting it become part of who you are.

Any team member who receives a resident complaint “owns” it. A one-hour response time is the goal.

Have you ever placed a customer-service call to a company when you were really upset and somehow everyone you talked to told you that you needed to speak with someone else to get your issue resolved? It’s not only frustrating, but also makes you feel devalued and even more annoyed. You start to wonder if there is anyone at the company who can actually help you. At Newby Management we have a different approach. If we receive the complaint, we help solve it from start to finish. Even if other team members need to get involved, it’s the responsibility of the first team member to own the complaint and follow through.

Escort residents and guests rather than pointing out directions to another area of your community.

Escorting residents and guests to their destination shows them that you not only have time for them, but respect them. Excellent customer service companies like Publix know this to be true. If you’ve ever asked where the bread is in a Publix before, chances are the team member stopped what they were doing and walked you to the isle. They let you know that you were more important than whatever task they were doing. That’s what we strive for at Newby Management.

Be knowledgeable of all Newby Management communities (location, amenities, etc.).

Being knowledgeable about your community amenities shows that you have a commitment to the community. You are telling your guest, resident or vendor that you love the community and know it inside and out. If you aren’t sure about basic community amenities it shows that you don’t care to learn about the place where you work, therefore you probably don’t care about the people either and that’s not a good sign. People feel confident when you have the knowledge, and especially insider knowledge, on the place where they call home or want to call home.

Use proper telephone etiquette. Always answer with a smile.

Often times, phone interactions are people’s first impression of a community or business. We want them to know that their call is important and that their needs are respected. People can tell when you answer with a smile and are ready to help them. At Newby Management, our team members answer by saying “Hello, thank your for calling Newby Management, this is Mary. How may I serve you?”. Right away, the person on the other end of the line knows we are happy to be speaking to them and are ready to serve.

Work clothing should be clean and neat. Community shirts are to be worn when and where appropriate.

When you dress nice you feel nice, and that means you are more likely to be productive. It’s true! A study published by the journal Social Psychological and Personality Science, showed that people engage in higher levels of abstract thinking when they dressed up, compared to when they dressed down. So dressing for success is not just good for your looks, it’s good for your brain too. Making sure to wear the proper team uniform also presents an organized and put-together company that people can trust.

Protecting the assets of your community is the responsibility of every team member.

When team members think of the community and the assets inside them as their own, they are much easier to protect. It’s the responsibility of all our team members to ensure that our community’s are protected. When we work together, we’ll see that less incidents happen and that our community’s run smoothly and efficiently with happy team members and happy residents.

How do you feel about Credo Cards? Does your community use them? Are your team members rowing in the same direction? Learn more about how Newby Management builds up and encourages both residents and team members by checking out more blog posts or browsing our website.

Take Advantage of Florida Golfing with These 5 Tips

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The 18-hole executive golf course at Rolling Greens in Ocala, FL.

Here at Rolling Greens, a 55+ luxury golf community in Florida, we are excited to bring you 5 tips to take advantage of Florida golfing. We are located in sunny Ocala, Florida, where our 18-hole executive golf course is popular with residents and guests alike. Get ready to perfect your Florida golf game.

BEAT THE FLORIDA HEAT

Ya’ll, Florida weather is amazing. Know why? You can play golf any time of the year. But for most of the year, the weather is in the 80’s or 90’s, so here are some quick tips on how to stay cool while you perfect your golf game. (Psst: the average temperature in Ocala is a lovely 83 degrees.)

  • Freeze a water bottle so it defrosts and stays cool throughout your game.
  • Bring an extra towel or a specially designed cooling towel (they retain water but stay dry to the touch).
  • Bring extra gloves (pro-tip), this way when yours get sweaty you have a backup pair.
  • Wear light colored, moisture-wicking clothes to help stay cool.
  • Drink water! Easy peasy, but also easy to forget when you’re trying to knock a hole in one.

RAIN, RAIN, GO AWAY

When it’s hot, it’s usually raining too. Florida storms often come with thunder and lightening, which make golfing during them unsafe. When they don’t, here are some quick and easy tips to play in the afternoon drizzle.

  • It’s all about the gear: waterproof clothing, a well-constructed water-proof umbrella, water-proof gloves (you get it, clothes that help you stay dry).
  • Bring along a good towel to dry clubs during play.
  • Check the weather forecast and plan trips for the early morning, these are usually the best times to go in the summer months when an afternoon shower is almost guaranteed.
  • Invest in a see-through plastic cover to protect your bag.
  • Remeber: the rain will change your game. Take it slow and steady!

GOLF PROS KNOW THIS

Hate being stuck behind slow-moving players? Don’t we all! Especially when the sun is hot, you want to get through a course efficiently. Here’s a pro-tip we’ve saved just for you: talk to the rangers or starters. Tell them your handicap or average score range. They should be able to give you tips on which tees to play first, so you can avoid having the group behind you haggle you. Also, so you can get to post-golf drinks that much faster.

 

SEE YA LATER, ALLIGATOR

Let’s cut to the chase. Florida + Water = alligators. Here’s the good news, there have been no documented deaths from an alligator bite to a golfer. Still, that doesn’t make the danger any less real. Here are some quick and dirty tips if an alligator tries to ruin your golf game:

  • Fight back, they look for easy prey. Attack the most delicate part of their body, the snout.
  • Keep your distance from water. A ball is just a ball, so unless it’s right near the edge of the water, let that one go.
  • Try to stay at or above the surface, once an alligator gets you under it’s much harder to fight back.
  • Use common sense! Remember, golf courses are beautiful, but many the waterways on the courses are home to alligators. Make safety a priority.

MOVE OVER MICKEY MOUSE, IT’S TEE TIME

Think Orlando is all about Mickey Mouse? The famous golfer Arnold Palmer would disagree. Ranked the #5 Best Golf City in America by Golf.com, Orlando is home to half of the PGA tour, so you could have a famous golfer on your course. There’s plenty of public courses, and the median green fee is $49. Now you know an amazing secret next time the family takes a vacation to Orlando to visit Mickey Mouse.

Rolling Greens is located about an hour and a half north of Orlando, so it’s an easy drive and a great place to stay if you don’t want to deal with the hustle and bustle of Orlando traffic!

Want to learn more about the golf course at Rolling Greens? How about becoming a resident? We would love to tell you all about this luxury 55+ golf community. Thanks for checking out our Florida golfing tips and happy golfing to you!

LEARN MORE ABOUT ROLLING GREENS GOLF 

Manufactured Home Advocates Speak Out to Ohio Senate

Manufactured home fire safety, manufactured home news, manufactured homes ohio, manufactured homes fire, fire safety mobile homesAdvocates for manufactured home safety in Ohio are urging the state senate to reject efforts by Govenor Kasich’s administration to gut an independent oversight commission.

The Ohio Manufactured Homes Commission, which has a $1.2 million annual budget, conducts safety inspections and helps resolve resident complaints for mobile homes, trailers and the more permanent double-wide homes.

Kasich’s budget would merge that nine-member board with the Department of Commerce, which has over 800 employees, arguing it would streamline home inspections.

The Ohio House already said no.

“My concern is that it would be buried deep into a bureaucracy that is typically unresponsive,” says Tim Williams, executive director of the Ohio Manufactured Homes Association.

About 900,000 Ohio residents living in manufactured homes, and Williams says if Kasich’s proposal gets approved, those Ohioans would be left without a legitimate state advocate on safety issues.

Since the commission was established, Williams says they’ve had less than 10 home complaints over three years, in comparison to 500 complaints per year before.

Kasich notes concerns for manufactured home safety, including fire safety. However, these are antiquated myths about manufactured home safety that have been proven wrong through numerous studies.

Manufactured homes built after June 1976 adhere to the federal Housing and Urban Development (HUD) Manufactured Home Construction and Safety Standards (The HUD Code). The HUD Code regulates the design, construction and installation of manufactured homes.

The HUD Code has revolutionized safety in manufactured homes and should not be confused with the older “mobile homes” and trailers which were built without a federal construction fire standard prior to 1976.

A 2013 study by the National Fire Protection Association (NFPA) indicated the fire safety code for manufactured homes is more stringent than the code for all other homes built on site. NFPA indicated today’s manufactured homes have 38-44 percent fewer fires and lower civilian fire injuries than site-built homes per 100,000 people.

Sources:

http://radio.wosu.org/post/advocates-manufactured-homes-urge-ohio-senate-keep-oversight-commission

https://www.usnews.com/news/best-states/ohio/articles/2017-05-09/ohio-governor-wants-state-to-regulate-manufactured-homes

http://www.manufacturedhousing.org/firesafetynews/

 

You Could Be Living Near America’s Best Beach

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8 miles of the worlds finest, whitest sand stretch out in front of the sparkling gulf at America’s #1 beach, Siesta Key. Ranked by Dr. Beach and TripAdvisor, this gem of a beach is a tropical paradise.

You’ll hear the sand described as sugar sand, soft and plushy, never getting hot, even on Florida’s steamiest days. That’s because this gorgeous sand is made up of 99% pure crushed quartz.

Beyond the sand, the beach is 200-300 feet wide in some places, which means that even though it’s popular, there’s lots of room to spread out. And that’s just what beachgoers do, whether they are swimming in the torquiose water, playing frisbee or catching rays, it’s always a good time at Siesta Key.

This beautiful beach is on a barrier island on the Gulf of Mexico, located just south of Downtown Sarasota. Most days, the water is calm and shallow, which is perfect for swimming. You won’t have sharp drop-offs so kids and adults alike can swim happily. Plus. The beach has natural dunes too!

Kids will love building sand castles in the sugar fine sand. But it’s not just kids who love creating masterpieces at Siesta Key. Each year, the beach holds the Siesta Key Crystal Classic, an international sand sculpting competition. People come from all over the compete, and to admire the beautiful pieces of work.

Unlike most beaches, Siesta Key features a lot of (free) parking, along with a free trolley service to and from the island’s downtown. The adorable downtown features a plethora of dinging and shopping options, plus frequently hosts festivals, including dining and art shows.

So, what’s better than vacationing at America’s best beach? Living there! At Newby Management, we are proud to have beautiful communities in the Sarasota area. Many of our communities feature new 2017 manufactured homes, along with state-of-the-art amenities and friendly residents. Plus, you can’t beat our year-round beautiful weather and nearby attractions, like Siesta Key.

Learn more about our Sarasota-based communities:

Camelot East, Sarasota

Camelot Lakes, Sarasota

Palm Terrace, Sarasota

Royal Palms, Sarasota

Waterside Club, Bradenton

Hawaiian Village, Bradenton 

North River Estates, Bradenton

Country Lakes Villages, Palmetto

Fiesta Grove RV Resort, Palmetto

Buttonwood Inlet RV Resort, Cortez

Winterset RV Resort, Cortez

Fannie-Freddie Look to Provide Manufactured Home Financing

Mobile homes, mobile home financing, mobile home loans, low income financing, manufactured home financing, Fannie Mae, Freddie Mac As more buyers turn to manufactured housing, more lenders are looking into offering financing for the homes. Fannie-Mae and Freddie-Mac released draft plans that show they may soon provide financing to buyers of manufactured homes.

The proposal was outline as part of plans to help affordable housing challenges in America. Mortgage firms see these programs as a way to help low-income buyers become home owners.

While many see this a progress in the affordable housing crisis, some are concerned about the risks involved with mobile home lending. The concerns include the homes sitting on leased land and their tendency to depreciate quickly.

Those fears, while valid, are no longer true for many manufactured home owners. This is especially true of those purchasing new manufactured homes. These homes are comparable in quality and pricing to similar site-built homes and offer similar value as well.

The U.S.-controlled companies need to get sign-off for the pilot programs from their regulator, the Federal Housing Finance Agency.

Learn more about this proposal and the affordable housing challenges. 

The 5 Dirty Little Secrets of Tiny Homes

Small houses, tiny homes, tiny home movement, tiny home problems, tiny homes for sale, tiny homes for sale FL, tiny homes for sale, mobile homes for sale, small mobile homes for sale, tiny mobile homes for sale, problems with tiny homes Let’s talk tiny houses. This trend is sweeping the nation, and while we’re all for saving money and going minimalist, tiny houses have a dirty little secret. Cute, compact and money-saving, these tiny trendsetters have more than a few issues that you should know before cleaning out your savings accounts.

1. THE CODE

Okay, so you just bought a tiny house. Awesome, right?! Not so fast, you can’t just plop it down anywhere. In order for your new tiny house to sit on piece of land (even if you own it), it must meet certain codes. Most tiny houses DO NOT meet those codes.

Small manufactured homes do! Coming in at less than 500 square feet, tiny manufactured homes are the perfect solution for your small living desires. These minuscule homes are built to code, so you can buy land or rent it and place it there without a problem.

2. THE COST

Here’s the thing, you’ll definitely save money in a tiny house in the long run. But to get a home with all the bells and whistles, you’re going to need up to $70,000, which is a sizable chunk of change for 150 square feet. Now if you’re a single person on the fly, this might work for you, but families and couples may need to reconsider.

Small manufactured homes start at just $25,000 and you get double the space of the average tiny house! You’ll still have all the modern bells and whistles you love at a comparable price. Plus you’ll have a home you know is safe.

Small houses, tiny homes, tiny home movement, tiny home problems, tiny homes for sale, tiny homes for sale FL, tiny homes for sale, mobile homes for sale, small mobile homes for sale, tiny mobile homes for sale, problems with tiny homes3. THE SAFETY 

We don’t know where you’re reading this (hopefully somewhere super fun), but we are coming at you from beautiful sunny Florida. Only here’s the thing: Florida isn’t always sunny. In fact, we have these pretty scary things called hurricanes. Tiny homes are not tied down in any way, which makes them pretty susceptible to the elements.

Many people believe manufactured homes are more susceptible to the elements than site-built homes, but the truth is that modern manufactured homes are just as safe as site-built homes. 

4. THE SPECS

Want a customized tiny home? You could build it yourself with some sweet YouTube tutorials, or you could have a tiny house architect design and build it for you. One is scary, the other is costly. Your best bet for securing a reasonably-priced tiny home is to purchase a used one. In that case, you’re still getting the hefty price tag, and whatever updates you’ll need to do too.

Small manufactured home builders, like Fleetwood allow you to customize your home with many modern options. You can choose from stylish options like wood floors and granite counters, and much more!

5. THE SPACE

With the average tiny home coming in at just 120 square feet, you don’t have much room for, well, anything. When you see pictures of a tiny house it might feel doable, but the truth is 120 square feet is the size of a small guest bedroom or a den. Now imagine cramming your entire home into that space. For many people, somewhere between 500-1,000 square feet is the perfect compromise when wanting to downsize. Most small manufactured home start at about that size and offer you affordability, safety, coding, and space.

 

Build the Home of Your Dreams with Scotbilt Homes at Newby Management

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A lovely Scotbilt Homes kitchen.

Picture your perfect home. What if you could have it? And not just anywhere, in paradise, in the sunshine, in beautiful Florida. A home that’s built to fit your needs, with all the customizations and extras you always hoped for.

That’s what Newby Management is offering with Scotbilt Homes, Inc. You can choose from the base home or add your own upgrades until it’s exactly what you’ve always wanted.

At Sandhill Shores in Fort Pierce, a brand new Scotbilt Home is coming soon. This active 55+ community is the perfect place to kick back in retirement, and if you’re looking to downsize, this is the home for you.

Coming in at 919 sq ft, this two bedroom, two bathroom home will be delievered as the basic package for under $58,000! Your price includes:

  • Home Set-up
  • Electric and Plumbing Hook-Up to Code
  • Concrete Driveway
  • Concrete Steps
  • Lot Grading
  • Sod Installation
  • HVAC to Code
  • Plain Vinyl Skirting to Code

These homes are both beautiful and functional, plus they give you the opportunity to upgrade as you see fit later on down the road. There are many wonderful examples of people who have taken base model homes and made them extraordinary.

You can also upgrade ahead of time with some of our affordable packages. The Silver Level Upgrade Package includes all of the base package, plus 11 x 30 carport, 8 x 10 utility shed and basic landscaping all for just $67,977.

Gold Level Upgrade Package comes in at $71,977, which includes all of the base package plus upgraded HVAC unit, vinyl skirting with brick front, 11′ x 35′ larger carport, 10′ x 10′ larger utility shed, upgraded landscaping package and irrigation in the front yard.

Platinum Level Upgrade Package total is $77,977 and includes base package plus upgraded HVAC unit, brick skirting, large 11′ x 40′ carport, large 10′ x 12′ utility shed, premium landscaping package and irrigation over the entire lawn.

Learn more about the packages we have available by calling us at 941-479-2849.

 

 

Casa Loma Park in Bradenton Joins the Newby Management Family

Casa Loma park Bradenton, all age mobile homes Bradenton, property management company bradenton, manufactured homes bradentonLocated in beautiful Bradenton Florida, Casa Loma park is an all-age manufactured home community. We are excited to welcome this community to the Newby Management family.

This community is unique because residents own both the land and the home. In land-owned communities like this, residents pay a monthly fee, which can reach upwards of several hundred dollars. In Casa Loma the monthly fee is only $67!

The community features 219 homesites and is an HOA (homeowner’s association). Residents can enjoy shuffleboard and the pool on site, along with a host of activities! It’s a great way to meet neighbors and get active in the community.

Located just a few minutes from the Manatee River, this community offers access to some of Bradenton’s best amenities. Stop by the RiverWalk, and stroll along the beautiful riverside park. Or check out downtown Bradenton’s rich culture, restaurants and unique shopping venues. You’ll love events like the weekly farmer’s market or the eclectic events held at the Village of the Arts!

Your kids will love the nearby playgrounds, like the large playground and splash pad located nearby at RiverWalk. There are also nearby indoor playgrounds for hot days! Or checkout something more adventurous like the Treeumph Courses. Whatever you like, there’s sure to be something for the whole family.

If you love the beach then you’ll love Casa Loma’s location. It’s just minutes from award-winning beaches like Bradenton Beach, Anna Maria Island and Holmes Beach. Plus you aren’t far from all the attractions of Sarasota.

Newby Management is hosting our first ever Strawberry Social at Casa Loma on April 4, 2017. The Strawberry Social’s are events we use to give back to the community, get to know the residents and to provide delicious deserts! Learn more about our strawberry socials.

Stay tuned to learn even more about Casa Loma and what it can offer future and current residents!

 

 

 

Can the Manufactured Housing Industry Reach New Buyers?

MHI, Manufactured Housing Insitiute, Manufactured Home Research, manufactured home indistry
Photo Courtesy of American Housing Institute & MHI.

If you’re in the manufactured housing industry, you may be wondering how we are going to attract new buyers, both now and in the future. The Manufactured Housing Insitute (MHI) has been hard at work on that question.

They recently rolled out a new user-friendly website to help attract people of all ages. Plus, MHI announced a research initiative that will help reach underserved areas that will be vital to the industry: millenials, immigrants, and step-down baby boomers.

These groups often find it difficult to qualify for traditional site-built housing, but will consider manufactured housing if it meets their needs.

The goal is to gather information on the wants, needs, perceptions, and preferences of these groups. From there, MHI will work to create strategies to offer housing that will convert these groups to manufactured home buyers.

“This initiative will help us develop a robust, fact-based analysis to drive strategy and serve as a basis for change,” said MHI President and CEO Dick Jennison. “The initiative is about significant long-term growth and defining a more expansive market for the manufactured housing industry, and what changes may be required for the industry to successfully appeal to the underserved entry-level homebuyer.”

MHI reports the study will address the following:

  • Identifying the needs, preferences and emotional trigger points for different housing alternatives, including conceptual features and benefits of homes.
  • Obtaining in-depth insights regarding the image, position, and feasibility for manufactured housing solutions to solve or create value for consumers and their homeownership challenges.
  • Determining the critical success factors and key elements needed for consumers to consider and ultimately purchase a manufactured home.
  • Analyzing the needs of the different groups and current industry customers to better understand the similarities and differences.
  • Providing analytics to estimate conversion levels and translating it to number of housing units.
  • Understand how these underserved customer requirements and home needs fit within our current HUD Code and the implications for the future.
  • Determining the current image of manufactured housing among consumers in these underserved markets and use it for market positioning and promotional strategies.

Read More About MHI’s Research Initiative.

 

How Joanna Gaines Has Impacted Manufactured Housing

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A 2017 farmhouse inspired manufactured home kitchen by Clayton homes.

If you’re an HGTV fan, then you probably know Chip and Joanna Gaines, the fun-loving couple starring on the hit show, ‘Fixer Upper’. They turn the worst house on the street into a spectacular home for families across Waco, Texas.

Their trademarked farmhouse style has influenced design trends across the board, and manufactured housing is no exception. Today’s buyers want eco-friendly housing and nature-inspired themes. And now, they can have all of that at the affordable prices offered by manufactured housing.

The 2017 Louisville Manufactured Housing Show featured homes that matched customer preferences, such as:

  • Bathrooms with glass enclosed shower doors and elements of nature-like pebble designs.
  • Modern ‘farm-house’ design with living wood details on countertops, walls and sliding doorways.

With the manufactured housing industry offering more choices than ever before, people are starting to take notice. In fact, two of the largest manufactured home consumers are millenials and the 55+ generations. Both looking for affordable single-family housing. And the new designs appeal to everyone, no matter the age.

Much like the homes on the beloved show ‘Fixer Upper’, these new manufactured homes feature rustic details like shiplap, farmhouse sinks, along with light fixtures made from mason jars and other rustic items.

Open floor plans create bright and spacious rooms that carry the deisgn with wide-plank rustic wood surfaces on counters, floors and more. Other home features included sliding barn doors, free-standing tubs and upgraded fixtures.

Because these homes are still constructed mostly in a factory, you can expect that they will be more eco-friendly and cost-effective than their site-built counterparts.

The homes on display in Louisville helped dispell some long-held myths about not only the quality of manufactured housing, but what it can offer to consumers.

Learn more about the show: http://bit.ly/2l5KhOz

Learn more about the homes: http://bit.ly/2l4surz