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Management Services
Our company has proven systems and the depth within our own team to handle resident services, marketing and sales,
human resources, accounting and property management.
Resident Services
The quality of life that our residents enjoy in their community is extremely important to us. One of the best ways we
discover areas that need improvement is to ask the residents through focus groups, comment cards and surveys. We track
our performance through a system called Insight TRACK®
and survey residents to measure their satisfaction. The information received from the residents is also great for developing
management plans and ideas for capital improvements, and addresses safety issues and other resident concerns.
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Accounting
Through our accounting package, we are able to provide a comprehensive financial reporting package that
includes annual operating budgets, capital budgets, monthly financial reporting (cash flow, income statement, rent roll,
balance sheet, aged receivable, delinquents, etc.). In addition, we complete market studies to determine where a
specific community is within the marketplace. This enables us to maximize rental increases while remaining within market.
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Brokerage
As a growing company, Newby Management proudly represents over 42 investors in the acquisition and fee management of
manufactured home and RV communities. Under the name of Newby Realty
our in-house Florida licensed real estate agents serve as buyers' agents. In this capacity, we perform a variety of the many
specialized tasks related to acquisition of manufactured home and RV communities. Some of these tasks include feasibility studies,
financial analyses, market studies, facilitating of due diligence and negotiating the best price for the buyer.
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Property Management
Our experienced managers make frequent inspections to ensure that above industry standards are met. These
inspections involve the evaluation of the rules enforcement, physical plant and meeting with the residents regarding their
concerns. The results of these inspections and interviews are then transferred to a "To Do List" for the on-site manager and
property manager for implementation. Other management team members – corporate chaplains, accountants, and sales managers will
make inspections. Request more information...
Human Resources
Choosing the right team members for any community requires the special attention. We search for pre-qualified
applicants by advertising, interviewing and conducting background checks along with personality profile testing. Once the
individual is hired for the position, we implement a comprehensive training program that includes ongoing training classes,
performance evaluations, and if necessary, the release of any team member who is not performing. Actual costs related to team
member training (normally equal to one week’s salary per year) and payroll are charged back to the community.
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Marketing & Home Sales
Sales is an extremely important part of the total management program. We establish sales and marketing programs
to ensure that the rent producing sites remain rent producing. In our sales division, there is in-depth training that teaches
step-by-step sales and closing procedures with a strong emphasis on serving the customer. We are licensed Florida manufactured
home dealers and purchase homes from several manufacturers to fill the vacancies.
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Information Technology
The Information Technology department is committed to developing and maintaining a cutting edge information
technology infrastructure. These technologies enable us to manage and reduce costs and to enhance communications between
team members, management, investors, and residents. Additionally, we are able to create and maintain a presence on the
World Wide Web that allows us to reach out to prospective residents as well as existing residents.
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Chaplaincy
Our Corporate Chaplain is available to meet the emotional and spiritual needs of our team members and residents
by providing appropriate self-help materials and counseling, to name a few. If requested, he organizes church services or
Bible Studies in communities.
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NEAT (Newby Emergency Action Team)
In 2005 Newby Management established NEAT to respond to disasters that may occur in communities that are
managed by Newby Management. These disasters include Hurricanes, Fire, Tornadoes, Flooding and Terrorism. The goal for NEAT
at the community level is to equip community management to be prepared to deal with disasters when they happen within
their communities in a professional and organized manner, that will help protect people and property. The goal for NEAT at the
corporate level is to prepare all Team Members and resident volunteers through training before the disaster strikes and assisting
onsite management in recovery after a disaster has occurred.
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