5 Ideas to Serve Residents in Your Manufactured Home Community

Serving your residents is important. At Newby Management, it’s one of the most important things we do. If you’re at a loss for how to serve residents in your manufactured home community, here at 5 ways our team members go above and beyond in our communities.

1. Holiday Cheer
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The holidays are fast approaching, and as they do we are gearing up for spreading some holiday cheer to our residents. Each year, we pack food bags full of non-perishable items for the needy families in our communities. It’s a simple act, but it helps alleviate some of the stress that comes with the holidays. We also deliver poinsettias to families who could use a little cheer. These are great ideas to begin implementing in your own communities.

2. Involve Residents
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When things are happening in your community, it can be tempting to limit your resident’s knowledge on the topic. At Newby Management, we encourage resident involvement in community issues and happenings. Not only does it help residents feel at ease when changes are being made, it also helps them feel involved. In one of our communities, Camelot Lakes, the team members held a pre-construction party to help prepare residents for what was to come. It was a great way to answer questions and give residents a good feeling about the future.

3. Consider Your Surroundings
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What do we mean by this? Think of the state in which your communities are built. Does it snow? Does it rain a lot? What unique challenges does your state face? In Florida, our manufactured home communities are susceptible to hurricanes. That’s why Newby Management established the Newby Management Emergency Action Team (NEAT) in 2005 to respond to disasters that may occur in our communities. These disasters include hurricanes, fire, tornadoes, flooding and terrorism. The goal for NEAT at the community level is to equip community management to be prepared to deal with disasters when they happen within their communities in a professional and organized manner, that will help protect people and property. In this way, we are serving the residents and meeting their needs.

4. Establish a Servant Heart
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At Newby Management, we try to encourage all our team members to establish a servant’s heart. This is the most consistent way to serve residents. Having a servant’s heart means serving others without expectations. For example, we don’t serve our residents with the expectation that they never have complaints, refer us new residents or bring baked goods to the office. We do it out of humility, love and respect for those we are called to serve. When you consider serving a blessing, it becomes something you want to do, instead of something you have to do.

5. Do Random Acts of Kindness

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We serve our residents in some many ways every day. Many of them are tangible and business-related. These are expected and required of a management company. What’s unexpected is going above and beyond in service and care. Random acts of kindness are so special because most times they’ll never be traced back to you. When they are, you can remind people to pay it forward. Do you know of a lonely resident’s birthday? Drop a card in their mailbox. See a resident with a really nicely manicured lawn? Stop by a let them know! Have a resident who is always offering to help out? Send them a thank you note. These simple acts are great ways to serve residents, but are also great ways to find yourself doing a lot more smiling.

Five Ways to Help Residents Get Involved in Your Manufactured Home Community

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Residents at Rolling Greens, Ocala, staying active.

If you ever talk to someone who loves where they live you’ll often hear the same thing. They love the community! For many people living miles from family, the friends surrounding them become their loved ones.

Fostering this feeling in your manufactured home communities and RV Resorts is so important. These communities aren’t just houses in close proximity, for many they represent home, family and a sense of belonging. But communities like this don’t just happen, they are built over years and become neighborhoods sharing experiences, laughter and love.

At Newby Management, we believe this sense of community is one of the most important aspects of managing manufactured home communities and RV Resorts. As such, we wanted to give you five ways to help your residents get involved in your community.

1. HOST MONTHLY EVENTS
Each month, plan several events that will bring the residents of your community together. Whether it’s something small, like coffee and donuts, or something bigger like a potluck, your residents will enjoy getting to meet each other. Each event will begin to feel more and more like a family reunion.

2. USE SOCIAL MEDIA
Today, communities are built in person and online. If you’re hosting monthly events in your manufactured home community, let people know about it! Get your residents talking on social media, whether you’re asking them to share pictures or use a certain hashtag. Eventually you’ll have a community of people who love promoting you! Plus, if your community caters to snowbirds they can stay involved during the summer months, too.

3. CREATE SOCIAL CLUBS
When people move into your community, screen them for their interests. Create a form that lets people select the type of things they like to do. For example, photography, knitting, running, woodworking, etc. Then you can give your new resident information on others in the community who like the same thing, what time social clubs meet and how to best get involved. Some people are too shy to find people who like the same things they do, so this gives them a head start!

4. CREATE BUZZ
If you’re hosting an event in your community, make sure to create some buzz. Pass out flyers, hang banners and get people talking. When people come into your office remind them about the event and tell them to bring a friend. Use social media to help your cause. If you’re excited about the events going on other people are going to get excited too! Once word gets around you’re more likely to have a full house.

5. ENGAGE THE LONERS
Sometimes people will come to events but will sit by themselves. Engage these people, talk to them about their interests, see if they filled out an interest sheet. If not, have them do one. Introduce them to people at the event with similar interests. Try to help them engage with the community around them. Sometimes shy people just need a little budge to become the social butterfly!

At Newby Management, we believe strongly in the power of community. We strive to promote a sense of fun, friendship and fellowship for all our residents. That’s part of why we host strawberry socials in the spring and chicken BBQs in the summer. We love to see our residents get together and have good times! How do you promote resident involvement in your manufactured home community?

The Three C’s that Will Change the Way You Hire

Ruth Hall, a treasured Newby Manaement team member who retired after 21 years of service.

What makes a good team member? At Newby Management, our team is carefully selected based on three primary principles for hiring. When you follow these principles, you’ll find that your team is more engaged, more teachable and more willing to grow with the company.

In hiring, there’s a common phrase “we hire people for what they know, and fire them for who they are.” When we value skills over spirits, we’re making a huge mistake. That’s why the Three C’s + 1 of Hiring are so important- Character, Chemistry, Competency and a Spirit of Charging. Too often, team members are primarily chosen based on competency, but that doesn’t create the best team possible. We’re going to show you how Newby Management hires the right team member for the right position.

CHARACTER: At Newby Management, there’s a culture based around Christ-like service. Our team is helpful, caring, thoughtful and giving. It’s a team that comes together in times of happiness and crisis to stand before the Lord in prayer, to lift each other up and to help out those in need. You’ll find people stepping up to take action without being asked to help other team members. They embody the culture of Newby Management, which helps all team members work well together from the start.

CHEMISTRY: As discussed above, it’s important that a team member fit with the culture of your company. At Newby Management, we do a series of interviews and personality tests to ensure that each new team member has the right chemistry to gel with our current team. This involves looking at their character and spirit and learning about who they are as a person, which is a vital step in the hiring process.

COMPETENCY: This is often the most valued trait when hiring a new team member. At Newby Management, competency is important, but when we find a team member who’s chemistry and character fits, we try to look for a position that will suite them. Sometimes it’s a different position than the one they applied for, sometimes it’s a position that doesn’t exist yet. When people have the skill sets they need to succeed, we look for the +1 of the Three C’s: a Spirit of Charging.

SPIRIT OF CHARGING: Does a team member take initiative to get the job done? These team members take charge and will go above and beyond the call of duty, pioneering new phases and new ventures that help move the company forward. They are always looking for new opportunities and creating them.

At Newby Management, our HR department takes the Three C’s +1 into account and then starts the process of determining the specific gifts and talents of the candidate. Our current team has a depth of service that you won’t find anywhere else in the industry.

Are you interested in learning more about how to hire the right team members for the right positions in your manufactured home or RV community? Check out our website, learn more about our team and contact us to see how we can help!

Recovering in Manufactured Home Communities Post-Hurricane Irma

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Post-Irma Tree Clean Up in Edgewater, FL.

On September 4, Governor Rick Scott declared a state of emergency for Florida as one of the strongest hurricanes in history pummeled toward the state.

Just four days later, hundreds of thousands of Floridians across the state were under evacuation, making it the state’s largest evacuation on record. Among many of the mandatory evacuations were residents in manufactured homes, which are considered to be highly susceptible to strong winds.

Hurricane Irma was the first time in Newby Management’s history to have every community in the portfolio effected by one hurricane. While some communities had minimal damage, all were effected.

At the beginning of the hurricane season, each community has a packet available for residents. It features shelter listings, a list of items to take during an evacuation and evacuation routes so that residents have a plan.

The Newby Management corporate team began preparations for Hurricane Irma nearly a week prior to landfall. The team watched updates, double checked supplies, and made sure the team had evacuation plans.

3 days out, the Newby Management Emergeny Action (NEAT) was mobilized to begin prepping communities. NEAT  was formed in 2005, following the devastation caused by Hurricane Charley.

NEAT is a first response team to check on resident safety and property damage after a disaster like weather, fire, flood, terrorism, and violence. Over the past 11 years, the NEAT team has been deployed 15 times to assist our communities across Florida.

Tpyically, counties issue mandatory evacuations for RV and mobile home communities at least two days prior to a hurricane. While some residents choose to stay, all team members are required to evacuate.

At the home office in Ellenton, the entire team comes together to discuss NEAT deployment strategies for recovery after Irma. Because Irma was so large, our team had to be ready to head to almost any part of Florida following the storm.

There were four teams ready to go to the worst hit areas. From the home office, Newby Management had the CEO, president, IT, regional managers, marketing and training teams, along with the chaplain with boots on the ground for recovery.

As Irma made landfall in Florida, our plans changed with the storm. Todd Newby, the president, and the regional managers stayed in contact to keep the team updated. Once regional managers began hearing from the communities, the latest deployment plans were put into action.

Irma made landfall in many of our communities through Saturday night and into Sunday. Some of the NEAT team was ready to respond as quickly as Monday afternoon.

From Tuesday through the following Monday, there were teams from the home office and sister communities in Lakeland, Fort Myers and east coast areas. Most of he communities had resident volunteers who helped each other, as well as assisted in the clean-up of common areas.

It was a blessing to see our team members and residents come together and serve each other following the hurricane. In one community, there was a couple who couldn’t do physical work, so they grilled hamburgers. In another community, there was a resident who rode around giving out coffee and doubts.

Thanks to the efforts of NEAT, the team and residents, within a week of the hurricane you’d never know there was a disaster in most communities. There are still repairs in some, but largely the communities fared well. The amazing response of the team helped keep everyone safe and make recovery easier for all.

Learn more about NEAT and how Newby Management assists our communities in times of disaster.

How to Sell Your Mobile Home Fast

For most the goal when selling a home is to do it quickly and for the highest possible asking price.  While you cannot control the market, you can control some variables that will help you get the best results.
LOOK AT YOUR CURB APPEAL
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The outside of your home is the first impression potential buyers see when considering your home.  A few simple things that can easily boost curb appeal can go a long way in catching a buyer’s eye.   Be sure your welcome mat is welcoming (aka clean, not dingy or faded).   Weed your flower garden, and add fresh mulch or rocks. Consider planting some colorful flowers that will catch a buyer’s eye, or putting some potted plants near your entry way.
Some other things to consider for the outside of your home.  What is the condition of your home’s exterior?  If you have gutters, are they cleaned out?  Do you need to update your paint job or perhaps even just the trim?  Consider power washing the home’s exterior, sidewalks, drive way and decking.  Check the rails leading into your home to make sure they are secure.  A wobbly railing, while it is an easy fix, can be a deterrent or worse harm a potential buyer.
FIRST IMPRESSIONS COUNT
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Have a bright, uncluttered entrance way.   Many LED lightbulbs on the market today are not only energy efficient, but also pleasantly bright.  Buyers want the entry area to feel spacious and clean.  Remove unnecessary items such as shoes, jackets, and umbrellas.   Keep the floor swept/vacuumed.  If your home has a tiled floor, be sure to evaluate the grout.  Does it need to be cleaned?   Or repaired?  What is the condition of your carpet?  Countertops?  Appliances?   Repairs can impact your bottom line, but there are some you should consider, because they will make your home more appealing to potential buyers.
Normally, one should want their home to be a reflection of themselves, however when trying to sell your home, you want buyers to be able to imagine the home as their own.   What does this mean for you?  Remove your personal memorabilia.  Pack away your family photos, take the magnets off the front of your refrigerator.  Repaint your interior if you do not already have neutral wall colors.
Consider renting a storage shed to help declutter and neutralize your home.   Excessive furniture can make a home feel cramped.  Clean out your closets, even if it means packing away the majority of your clothing.  The same technique applies to linen and coat closets, your pantry and any other storage areas including often overlooked areas like your kitchen countertops.   When selling a home, less is more.
OTHER THINGS TO CONSIDER
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We often do not notice the smell of our own home, because we are used to its fragrance.  Visitors however, notice the smell right away.  Consider having a neutral smelling air freshener to help neutralize the smell of your home.  Another alternative, if you have time before a showing is to drop some slice and bake cookies in your oven.  These will give a pleasant aroma that is not overwhelming for most visitors.  They also would look nice on a decorative plate on your countertop after they are baked.
If you have a cat, be sure the litter box is scooped daily.  Likewise, bathe your pooch often while you are trying to sell your home.   Look closely around your home; you may need to take a lint roller to your furniture to remove pet hair.  You might need to dust more often.
Another consideration for pet owners when selling a home is to make sure they are not out and about during a showing.  Not only is this is for the safety of your pets, but also for the comfort of your potential buyer.  If at all possible, the ideal situation would be to not have any pets home during a showing.
CLOSING THE DEAL
Selling a home can take time, but a little effort can go a long way to getting your home sold.   As you wait for that potential buyer to make an offer, relax and enjoy the work you have put into your home to get it ready for the market.  The right buyer will come along, soon enough.

How to Track Resident Satisfaction in Your Manufactured Home Community

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Happy Residents are the Key to Successful Communities.

Happy residents can make or break a community. After all, even in this digital age, word of mouth is still the best marketing tool. In fact, most people now turn to online groups and forums for advice rather than advertising, marketing, friends or relatives.

For a manufactured home community owner or operator, this is more important than ever. Resident satisfaction should not only be measured, but evaluated on a yearly basis. It should be done with a tested tool, such as the Insight Track Survey (TM), which was developed by Newby Management and the University of Florida.

As a property management company, we measure our success on a number of factors, but one of the biggest is resident satisfaction. Each year, our team sends out postcards to residents in each of our communities across Florida, giving them a code to sign in anonymously to an online survey.

From there, we ask residents to indicate on a scale from 1-10 how satisfied they are with several aspects of the community, including:

  • Community Appearance
  • Community Management
  • How Safe They Feel
  • The Value They Receive
  • The Amenities They Enjoy
  • Whether They Would Recommend the Community to a Friend
  • Space for Free-form Comments
Our team works diligently to complete the surveys in February while our winter visitors are still here. This gives us as many responses as possible so we can analyze trends and look for actionable items. It allows us to work with manufactured home community operators to improve their communities in ways that will matter most to residents.
Today more than ever, residents expect a quality experience. This is especially true for residents who are looking for adult living communities. These are not the retirees of the past. The expect a wide range of activities that vary from bingo and shuffleboard. They are younger, more vibrant and more technology-friendly. For adults 55+, a community should be an experience, not just a place to live.
For the younger generation, they are looking more and more to non-traditional housing. In the past, young adults generally didn’t consider the idea of living in a manufactured home. Today, they are seen as viable and affordable housing options for a generation that is struggling to enter the housing market.
As we watch the manufactured housing industry grow and change, it’s important to stay on top of what consumers want. As manufactured home community owners and operators, we understand that finding the time to assess these trends can be daunting. That’s why we developed and utilize the Insight Track Survey (TM) on a yearly basis to help our communities be as successful as possible.
The attainment of our approach can be seen in our current resident satisfaction. At Rolling Greens, a 55+ golf community in Ocala, Florida, residents are happier than ever. With the help of ownership, we have taken on numerous capital improvements to the community, including a new clubhouse, new pools, better roads, tree trimming and new 2016 model homes.
“We think Rolling Greens is the nicest manufactured home community in the Ocala area, “said Phyllis & Bob A, Rolling Greens residents.  “Many upgrades to the facilities have been completed & are continuing to be made. New homes now are offered, older homes are being updated, & the old deteriorated homes are being removed. We’re very happy we bought a home here.”
Comments like these can be found at our communities across the state. Stay tuned this month as we discuss the different ways we handle resident relations at Newby Management. If you’re interested in our other property management services, please email us at info@NewbyManagement.com. We look forward to making better communities together.

5 Mobile Home Myths You Still Believe

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We all know the stigmas associated with mobile homes. Here’s the thing, most of these aren’t true anymore. There’s a huge difference between parks of the past and parks of today. Today, we’re going to debunk 5 myths that you’ve heard about mobile homes that just aren’t true.

1. Manufactured Homes are More Prone to Fires
Manufactured homes get a bad rap for being fire-prone. In fact, the media seems to just love writing about them catching on fire. This, combined with the idea that mobile homes are more likely to catch fire makes people believe it must be true. Today, the fire resistance provisions of the HUD code have strict standards for fire retardation and smoke generation materials, large windows in bedrooms, smoke alarms and at least two exterior doors which must be separate from each other and reachable without having to pass through other doors that can be locked. On the other hand, site-built homes do not have such strict requirements. The truth is, fires can happen anywhere and today’s mobile homes are no more at risk for fires than comparable site-built homes.

2. Manufactured Homes Are Poorly Constructed 
Many people seem to believe that manufactured homes aren’t constructed as well as site-built homes. In reality, site-built and manufactured homes are built out of the same materials, just not at the same locations. Although they aren’t built at their final location, manufactured homes are sturdy and follow the same and often stricter HUD building codes than site-built homes. Many of our renovated homes include features such as cherry wood cabinets, granite counters, stainless steel appliances and more. These homes exude both quality and beauty.

3. Manufactured Home Communities Aren’t Nice
The truth is, a few places give manufactured home communities a bad name. There are definitely some manufactured home community operators who care more about profits and let an aging community fall to the wayside. However, you’ll also find a great deal of community managers like Newby Management who places great importance in capital improvements and putting people before profits. For example, in our premier communities like Camelot Lakes, Camelot East and Rolling Greens we are currently working on big capital improvements that will benefit the entire community. We also are always working to update the home inventory. There are many operators and managers who take the time to ensure that communities are kept up-to-date and beautiful for residents to enjoy.

4. Manufactured Homes Don’t Appreciate
Like site-built homes, appreciation depends on a lot of factors. The reality is that some homes appreciate and others do not, no matter what type of home it is. Appreciation factors depend on some of the following:

  • The housing market in which the home is located, will have a significant impact on the future value of the home.
  • The community in which the home is located, has a similarly significant impact on the home’s future value.
  • The initial price paid for the home.
  • The age of the home.
  • The inflation rate.
  • The availability and cost of community sites, which reflects the supply and demand influences on the home’s value.
  • The extent of an organized resale network, where an organized network will usually result in homes selling for a higher price than in markets without such an organized network.
Any home that comes out on the positive end of these factors is likely to appreciate, whether the home is manufactured or built on site. If you’re hoping your manufactured home will appreciate over time, consider the factors listed above when making your purchase.
 
5. Manufactured Homes Are For People With Financial Issues
When mobile homes first came into the market they were used as quick, cheap housing for people in need. Eventually this style of home broke into the mainstream market and became what we know today. When this happened, HUD standards, quality standards and societal standards were placed on manufactured homes. Today, there is hardly any difference between a site-built home and a manufactured home. The quality of manufactured homes, along with the price, make them an amazing affordable housing option. However, they are no longer only a housing option for people with financial troubles. More and more they are becoming smart decisions for people looking to own a home without getting into a ton of debt.

 

Why Does a Property Management Company Have a Aerial Drone Camera?

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Photos. Videos. They are the new mediums, quickly taking the place of words and stories. It’s how people share information, how people see the world. Think of the newest social media platforms like Instagram and SnapChat. They revolve around pictures and videos that tell a story. So, why does a property management company have an Aerial Drone Camera? To tell your story.

Whether you own a manufactured home community, or invest in one, you likely want to promote the community. But today’s seniors aren’t looking for just any manufactured home community. They are looking for something with life, vibrancy and activities. They want to be sold a lifestyle. That’s what we do.
Our corporate photographer has over a decade of experience capturing the beauty in moments and scenery. We hired him to our team in 2014 to showcase our communities in a unique way. Once he started to produce beautiful still imagery, we got the wild idea to create professional videos.
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Enter the Phantom 3 Professional Drone, a  state-of-the-art, light-weight , multi-functional integrated aircraft and camera. With this new technology, our marketing team can produce high-definition aerial videos and photos that take the viewer above and beyond. Normally, these would cost your community thousands of dollars with planning, production, editing and promotion. At Newby Management, we have the in-house capability to handle all of this for you.
We will assess your manufactured home community and determine the perfect promotional video. Our in-house marketing team then comes together to create a voice over and shot list. Jake Bibler, our corporate photographer, then goes out and shoots the footage. So far, we have created promotional material for several communities that feature sweeping shots, creative videography and stunning photography.
Once the video is finished and approved by you, we promote it on various social media platforms. Our in-house web developer also adds the video to your website so viewers can watch it directly from your page. If you wish, we can also promote the video through pay-per-click advertising to reach even more viewers in your demographic.
To see promotional videos we’ve created using the Phantom 3 Professional Drone, please visit the links below:
To learn more about Newby Management and our services, please visit us online at www.NewbyManagmenet.com. 

Use This One Simple Trick for Better Customer Service at Your Property Management Company

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Todd Newby, Newby Management President, serving residents at a BBQ.

What’s better than walking into a room full of people who are happy to see you? At Newby Management, that feeling has permeated our corporate lifestyle. The first of our three steps of service says “Always use a warm and sincere greeting. Use a person’s name if and when possible.”

Warm welcomes can take on different forms, whether it’s welcoming a new member to our team or a potential resident into our communities. When welcoming a new team member, we work to ensure they feel part of our work family. Employees want to feel valued and appreciated. This includes factors like proper training, introduction to key team members and follow-through on future questions. From this a tight-knit team is built.
These team members then go on to become the face of the community in which they work. They are often a potential resident or guest’s first impression. Within the communities, warm welcomes are especially important. Part of our culture is to use warm and sincere greetings, using names when possible. These small acts go a long way in making people feel important and valued.
At the community level, Newby Management encourages community managers to focus on residents when they come into the office. This means stopping work for the moment and focusing on the resident. The resident will feel their concerns are important and heard. They can see and feel when greetings are not warm and sincere. Often times, their mood will be reflected in our own. If you begin with a light and cherry attitude, they are likely to do the same.
These same principles apply when a team member leaves the company as well. If the parting is done under amicable circumstances, we always strive to offer fond farewells to our team members. Whether it’s words of encouragement, taking them to lunch or having a goodbye party, simple acts go a long way.
When residents or guests leave our office, we make sure to offer them a fond farewell! They will remember that you took the time to give them a little extra customer service.
You can probably see a pattern by now. The impression you give someone is lasting, and their feelings about you will live on long past their specific memories. For instance, in 2011 our team went to the Florida Aquarium for our annual Christmas party. As is customary, we personally thanked the kitchen crew and staff. Even though that was several years ago they still remember our company because of that small act.
Using warm welcomes and fond farewells is a part of our corporate culture that bridges the gap between people. It’s one that reminds us the value of all people in all circumstances.  It helps us stop in our busy lives to thank and care for the people around us in a personal way, and that makes all the difference in the world. 

 

Are You Protecting Your Mobile Home Community’s Assets?

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Camelot East, a 55+ Newby Management Community in Sarasota, Florida.

What’s the best way to protect your community’s assets? Empower your team memebrs!

It’s a mantra you’ll hear countless times at Newby Management. It holds true in a variety of circumstances and often proves to be invaluable in the workplace, especially when it comes to protecting your assets in a manufactured home community or RV resort.

Number 10 in our 10 Basics for all team members states “Protecting the assets of your community is the responsibility of every team member.” Whether it’s the community/resort manager or someone on the maintenance crew, everyone should feel empowered to protect the assets.

Empowering your team members to take responsibility for the community’s assets means first making them feel part of a team. People who feel valued by their employers often take more responsibility and pride in their positions than people who don’t. Invested employees notice cracks in the walls or issues when the checkbook is being balanced.

In essence, these team members feel like the community/resort finances are their own and treat the assets as they would their home. As a management company, it’s why we value every member of our team, treating them all with the respect and dignity they deserve.

You’ll often see that our business philosophy boils down to respect, compassion and care. Successfully managing a community/resort isn’t about the bottom line, it’s about the people. When you find ways to meet the needs of your team members and residents, you’ll see that the bottom line comes up to meet you, rather than you always having to chase it down. As a famous author once said “Profits are a lagging indicator of how well the customer is taken care of”.

There’s so much that goes into protecting your community/resort assets, both the tangible and intangible ones. In the end, your team members play an important and integral role in how well assets are protected. At Newby Management, our accounts payable team member often says that she treats the company’s money like her own. She monitors each dollar that goes out, checks for consistencies and always follows through when something doesn’t seem right.

That kind of dedication and attention to detail comes from team members who feel valued and important. They see themselves as key players on the team and take initiative when problems arise. They are self-starters and ambassadors of their positions. Through them, problems are addressed and solved in a timely manner.

Ask yourself, would a team member in your manufactured home community or RV resort feel the power and responsibility to take action if they noticed an issue with an asset in the community? Would they have the drive and the concern to make the issue known? Would they feel they could handle the issue on their own?

Remember, when you’re managing a mobile home community or RV resort, you should always put people first. The results will always pay off in the end. This is a concept we can say we’ve seen hold true again and again in our business, and it likely will in yours too.