How One Manufactured Home Property Management Company Responded to Hurricane Matthew

mobile homes, hurricane matthew, property management company, mobile home property management For more than a decade, Florida has avoided catastrophic hurricanes. Catastrophic storms like Wilma and Charley, the kind that rip along our peninsula and leave a path of destruction, disaster and sometimes, even death. But in early October, we watched as forecaster’s predicted Florida in the path of a dangerous Category 3 storm, Hurricane Matthew.
At the time, the National Hurricane Center projected Matthew as a potentially historic disaster for much of Florida’s east coast. At Newby Management, our team was on high alert with several of our communities in the storm’s direct path.
With experience in previous hurricanes, we activated the Newby Emergency Action Team (NEAT). In August 2004, Hurricane Charley tore through Southwest Florida and severely damaged a Newby Management community. From that experience, the team created NEAT to respond to natural disasters that may occur in Newby communities including hurricanes, fires, tornadoes, flooding and terrorism.
Despite predictions, Hurricane Matthew never made direct landfall in Florida. Instead, the harsh outer bands of the storm licked the state, causing widespread flooding, damage and power outages across the state, leaving 5 people dead.
In our communities, although there were reports of some significant damage, we lost no lives and no one was injured. NEAT responded before, during and after the storm to help keep residents safe and get their lives back on track quickly. Over the past 11 years, the NEAT team has been deployed 14 times to assist our communities across Florida.
While NEAT does not replace state or federal resources like Red Cross, we do understand that during times of natural disaster, these agencies can get overwhelmed. That’s where NEAT steps in. Our team of trained volunteers is able to provide resources and organization until the appropriate agencies can take over.mobile homes, hurricane matthew, property management company, mobile home property management
Here is a break-down of Newby Management’s response to Hurricane Matthew:
BEFORE HURRICANE MATTHEW:
• Corporate team members including the president, vice president, CEO and regional managers began reviewing NEAT documentation pertaining to storm preparation in the days leading up to Hurricane Matthew.
• Regional managers at the corporate office called their community managers to review their preparations and storm procedures.
• Based on Hurricane Matthew’s projected path, 2 NEAT teams were formed. One was set to deploy to Sandhill Shores in Fort Pierce, and the other was set to deploy to the east coast, where Newby Management has three communities. These two areas were projected to get the worst of the storm.
• The corporate office continued to monitor the path of Hurricane Matthew to ensure the proper personnel and resources where in place.
• Team members worked to ensure the 2 NEAT trailers were stocked and ready. These 6 x 12 trailers hold everything from generators and air compressors to bug spray and gloves.
• Community managers were instructed to board up clubhouses, clear debris and ensure their community was prepared to handle strong winds and potential flooding.
AFTER HURRICANE MATTHEW:
• Hurricane Matthew hit on Friday October 7, 2016. Although the storm did not directly hit the state, the east coast sustained strong winds and some serious damage.
• After receiving reports from the on-site NEAT teams at several communities, the corporate team made the decision to deploy both stocked NEAT trailers to the east coast, where two communities needed immediate attention.
• Saturday and Sunday the NEAT team deployed to the communities.
mobile homes, hurricane matthew, property management company, mobile home property management • Saturday morning, the team made a preliminary assessment of all affected communities.
• 3 NEAT team volunteers went to Highland Country Estates in Debary to help with moderate clean-up there. The NEAT trailer also made a stop at this community to drop of necessary supplies.
• The rest of the NEAT team met at Magnolia Village to prioritize response activities. Teams were then split up between the 3 communities to begin work.
• Teams worked to clear roadways and clean up twisted metal.
• On Sunday, 2 regional managers and Newby Management’s president made final preparations for the second team of NEAT volunteers to finish the initial relief efforts on Monday. Although, full clean up and recovery will take weeks.
COMMENTS FROM TEAM MEMBERS ON NEWBY MANAGEMENT’S HURRICANE MATTHEW RESPONSE:

  • ”I cannot say enough about how grateful I am for all of my community managers,” said Neil Brown, Newby Management Regional Manager. “They all responded wonderfully in the preparation and response to this event. I have yet to hear a complaint. This is true also of the response volunteers from the corporate office and other communities.”
  • “I am always amazed at how in the face of tragedy people will pull together to accomplish difficult tasks, said Barry Campbell, Newby Management Regional Manager. “The way our company personnel responded with positive attitudes, ready to work, focused on serving and preserving property is what made this response so successful. Training and planning helped, solid leadership did its part, but the aforementioned attitudes of service made it a successful “team” response.

Learn more about NEAT and Newby Management’s response to natural disasters.

You won’t believe these mobile home kitchens

When buyers walk into a home, they want to be dazzled. And the kitchen still remains at the top of most buyer’s wish lists. USA Today’s list of ‘11 Home Features Buyers Will Pay Extra For‘ mentioned 5 things in the kitchen alone: new appliances, granite counters, kitchen island, stainless steel appliances, and an eat-in kitchen. Guess what? Most new manufactured homes have it all, and for a price you won’t get in a comparable site-built home.

NEW APPLIANCES 

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In a new manufactured home, everything is new, not just the appliances. With many manufactured home dealers, you’ll be able to pick a floor plan and customization that fit you. Plus you can choose the appliances you’d like, everything from energy efficient glass top stoves to state-of-the-art refrigerators.  It’s a great feeling knowing you have brand new everything, usually with a warranty too! See more photos of this new manufactured home for sale in Ocala, Fl.

GRANITE COUNTERS 

Granite counters really make a kitchen come together in a stunning way. They are great surfaces to work on, easy to clean and offer a lovely look. Whether you choose dark or light counters, most new manufactured homes feature all the bells and whistles, including granite counters. If you’re looking to keep your home costs low, you can always opt for the standard counters and change them out later, but if you buy an upgraded home it will come move-in ready with no DIY projects needed. See more photos of this new manufactured home for sale in Bradenton, FL.

KITCHEN ISLAND 

Kitchen islands are a lovely addition to new homes. They are a great place to gather when entertaining, and with a few bar stools they’re the perfect place to have breakfast. Kitchen islands are large, so you can put out food when you have friends over, or use it as a prep space when cooking. This is a chef’s dream! The kitchen above features a beautiful island, compete with white cabinets and stainless steel appliances, offset by dark flooring and tons of natural light. And yes, that is a manufactured home. See more photos of this new manufactured home for sale in Ocala, Florida.

STAINLESS STEEL

As you can see from our beautiful kitchen pictures so far, stainless steel is basically standard in new manufactured homes. So why does everyone love stainless steel? It’s timeless, stylish and it will last a long time.Stainless steel is easy to clean, and it resists germs better than wood or plastic surfaces because it’s non-porous. Plus, stainless steel can do with any decor, whether you want to go dark or light. Just check out the stainless steel with some of our beautiful new manufactured home kitchens above. If you love to match, it will be easy to find stainless steel appliances, hardware, you name it. Go ahead and make the kitchen of your dreams come true! See more of this home for sale in Bradenton. 

EAT-IN KITCHENnew manufactured homes, new mobile homes, new 2016 mobile homes for sale, mobile homes for sale, mobile home kitchens, new mobile home kitchens It’s great to have a nice place to share a meal, as well as a formal dining area. Because many new manufactured homes have islands with seating options, and a dining area, you’ll be able to share casual meals at home, and entertain too! Or, you can have a dedicated area for breakfast and coffee, as well as somewhere to have dinner with your family. The great thing about new manufactured homes is that you can customize many of the floor plans, so you can even have a true eat-in kitchen and a formal dining room. Open floor plans are popular and stylish, so while it might not be a dedicated room, it will be the perfect spot to share a meal and some good memories. See more photos of this new manufactured home for sale in Ocala, FL.

Why Manufactured Home Communities Need Involved Management

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Tim Newby, CEO of Newby Management, serves residents cake at Camelot Lakes during their annual Summer BBQ.

A manufactured home community can seem like a business investment. It can be easy to forget that each community is a living, breathing entity that has its own individual character and personality. There isn’t a magical formula for managing manufactured home communities, and that’s why you need a hands-on property management company.

At Newby Management, we have been serving manufactured home and RV communities for 40 years. This has given us the experience we need to foster communities where people love to live. We know what works and what doesn’t, and we’re always trying to better ourselves as a company.

We have set certain standards for ourselves, like being close to our communities. This allows us the benefit of face-to-face interaction on a regular basis. It means being able to respond quickly in the event of crisis. It means being present and knowledgeable on all aspects of the community. A property management company who wasn’t readily available would not be able to accomplish this.

As manufactured home community property managers, being onsite means you can be aware of problems and address them proactively. You won’t have to wait for something to be in disrepair before you hear about it. If the pool looks dirty or the bushes need to be trimmed you’ll be  able to take the steps necessary to correct the problem.

This hands-on approach is carried out daily by regional managers who oversee specific communities and make regular onsite visits. They become familiar with each of their communities, the residents and the specific issues and concerns that each community might face. It’s this level of customized care that sets Newby Management apart from other companies.

Hands-off management companies will often try to apply a one-size-fits-all solution to each community. While these solutions may act as a band-aid for the community in the short term, they will not address the long-term needs of the community as a whole.

Having an involved management company sometimes means that every team member helps resolve issues that may arise within a community. At the community level, our team members have personal relationships with our corporate staff that makes it easy for them to handle everyday problems with ease. Plus, the community managers can speak directly to the person who can handle their specific issue.

As a Christian company, we also pay special attention to the needs of both our team members and residents. This often means going above and beyond to offer specialized service and care. Whether it’s prayers, our chaplaincy program or something more, we strive to provide personal care to our communities.

Managing manufactured home communities requires knowledge of a constantly changing product, the most important aspect of which is people. It’s requires sensitivity, availability and a strong business sense. These are all strengthened and added to when a hands-on management company is present.

How do you handle the demands of your manufactured home community?

5 Reasons Manufactured Homes are Better Than Apartments

Today, manufactured homes are built with quality craftsmanship and materials. They are built by professionals in controlled environments, helping them produce excellent products with less waste.

These newer homes often include modern and luxury upgrades like granite counters, stainless steel appliances and garden tubs. They are built using strict guidelines, so in many cases they are just as safe, or safer, than site-built homes.

It’s easier than ever to get financing for a manufactured home, especially for newer homes. That’s why we think purchasing a manufactured home is even better than renting, especially if you’re in an apartment. Here’s just 5 reasons manufactured homes are better than apartments.

Let’s face it, manufactured homes get a bad rap. Even though modern day manufactured homes are totally different than their predecessors, people still can’t get over those old homes. But when it comes to making investments, we think mobile homes are better than apartments. If you’re renting an apartment, it’s a good time to consider purchasing a mobile home.

 

1. Your Own Space
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New 2016 Manufactured Home for sale in Rolling Greens.
When you buy a mobile home, it’s yours. You can paint the walls and customize your home any way you like. Plus, you aren’t in close quarters with your neighbors. You learn all too quickly the schedules and habits of your neighbors in an apartment. Buying a manufactured home gives you a space that’s all your own.
2. More Bang for Your Buck
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The front porch on a new 2016 home available in Ocala, FL.
In most cases, you’ll get more square footage, more storage and more options per dollar on a manufactured home than on an apartment. Today, manufactured homes often have two bedrooms and two bathrooms, a storage shed, a patio and large living areas. They feature open floor plans that create light and cheery spaces. Often times, you’ll pay more for rent in an apartment than you would for a mobile home mortgage. You’ll have the added advantage of knowing that your money is going to your home, not to your landlord.
3. A Backyard 
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The backyard on a mobile home located in Rolling Greens.
Not having a backyard is one of the most bothersome aspects of renting an apartment. When you purchase a manufactured home, you’re getting a backyard that you can enjoy. Whether you have dogs or just like to grill out on the weekends, a backyard can make a big difference. When you buy a manufactured home in Florida, you’ll find that you can spend a lot of summer nights enjoy your backyard. Plus, many manufactured homes come with screened in porches that feature ceiling fans, so you can be outside even on hot dogs. Invest in a corn hole game and invite neighbors over for a BBQ!
4. A Sense of Community 
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Residents raising the flag in honor of veterans in their community at Tuskawilla Trails.
Living in an apartment complex can make you feel very isolated. Often times you hardly see your neighbors and chances are you’ll never meet them. In many manufactured home communities, there are events, social activities and a true sense of community. Whether you’re a young family or enjoying retirement, a sense of community can keep you grounded. In Newby Management communities, we strive to create a strong sense of community through social activities. It fosters a family that many people don’t find in other communities.
5. Security and Stability 
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A new 2016 home for sale in Sandhill Shores.
Renting an apartment can be a great option in the short term. It gives you flexibility if you aren’t ready to move to a permanent location. But when you’re ready to make a permanent move for your family or in retirement, buying a mobile home is a great option. It gives you so much value for your money, and you can feel more secure as a homeowner.
New mobile homes for sale featured in this blog:

How Do You Handle Natural Disasters in Your Manufactured Home Community?

NEAT or the Newby Emergency Action Team
NEAT or the Newby Emergency Action Team

If you’re in the manufactured home industry in Florida, you know how dangerous hurricanes and other natural disasters can be. What plan of action do you have in place if one strikes?

In August 2004, Hurricane Charley ripped through Southwest Florida and damaged a Newby Management community. It was more than a natural disaster to our team; it was a learning lesson that turned into a staple of our company.

By 2005, our team developed the Newby Emergency Action Team or NEAT. This is a first response team to check on resident safety and property damage after a disaster like weather, fire, flood, terrorism, and violence. Over the past 11 years, the NEAT team has been deployed 14 times to assist our communities across Florida.

While it does not replace state or federal resources like Red Cross, we do understand that during

A mock drill at Sandhill Shores in Fort Pierce.
A mock drill at Sandhill Shores in Fort Pierce.

times of natural disaster, these agencies can get overwhelmed. That’s where NEAT steps in. Our team of trained volunteers is able to provide resources and organization until the appropriate agencies can take over.

Our Response Teams are comprised of the corporate office team, managers, team members, residents from non-impacted communities, family, and friends. The immediate action of the response teams is to be a lifeline to the outside world, clear away debris, and make temporary repairs to homes. NEAT consists of eight teams: Security, Sanitation, Damage Assessment, Damage Repair, Kitchen, Tire Repair, Debris Cleanup and the Information Table.

The Neat Supply Trailer.
The Neat Supply Trailer.

NEAT has two fully stocked emergency trailers. These 6’ X 12’ enclosed trailers are stocked with supplies and tools that make the recovery period easier. They hold everything from generators and air compressors to bug spray and gloves.

Newby Management hosts training classes every other year for our managers, board members, and others who wish to participate. Learn more about how one of our  manufactured home communities hosted a mock hurricane drill.

When a disaster strikes, we deploy an Incident Commander from our corporate office who will receive updates from the community manager and ensure the community is prepared for the hurricane.

Examples of Supplies Needed After a Hurricane.
Examples of Supplies Needed After a Hurricane.

The Incident Commander will arrive onsite at the community shortly after a hurricane hits. We decide how many IC’s we will need depending on the number of community’s effected. Directly following
the hurricane, an Incident Commander is appointed onsite, which is usually the community manager, until one of our corporate IC’s can take over.

Our team also appoints an Information Officer who handles communication between our communities and the corporate office.They communicate with our manufactured home community board members and investors after the storm. They also coordinate relief supplies for our response teams. An onsite Information Officer sits at the information table to help organize volunteers, be the

Team members giving CPR to a dummy during a mock drill.
Team members giving CPR to a dummy during a mock drill.

main point of contact for the chairmen of the 8 committees, and records damage by lot number as reported by the Damage Assessment team.

When disaster strikes, our team is prepared to help our communities, residents and team members recover as quickly as possible. It’s a daunting task, but it’s one that has to be considered and planned for in manufactured home communities. What’s your plan?

To learn more about NEAT and how Newby Management handles natural disasters in their manufactured home communities, please contact us at info@newbymanagement.com.