IS THERE EVER ENOUGH TIME?

 

Do you ever wonder where time has gone?  If you are like most people then you know that there never seems to be enough time.  Serious study has been devoted by efficiency experts to find the best ways to make the most use of our time.  We will discuss time management.  Some of the solutions are no-brainers, yet sometimes it is less obvious moments that cause a loss in productivity.

If you are naturally inclined to live a busy, fast-paced life you might notice that a rigid schedule can maintain order and enhance productivity.  The predictable and planned often do lead to accomplishing goals. Yet when the unexpected occurs such as traffic, sickness, childcare glitches then you can suddenly find yourself feeling overwhelmed and off track.

It seems to be an oxymoron when trying to be more productive to hear someone say take time to relax.  There is something to be said for taking a well-deserved vacation, or simpler moments in the work day to go on a short walk.  Unfortunately, today’s fast-paced society has given a green light to go and go as fast as you can, all day, every day.  This ‘Type A’ living can be detrimental to your health. Taking breaks has been proven to reduce the stress that puts you at medical risk.

Another thing to consider are the things that steal time.  In this modern age, we are in constant contact with the world.  We wear smartwatches, carry cell phones, and travel with tablets and laptops.  We are connected 24/7.  Checking emails and surfing social media can easily rob our time.  The next time you are in a public place look at those nearby.  More often than naught, they will be looking at their phones not engaging with each other.  In the workplace being ultra-connected can be counterproductive.  Avoid distractions by scheduling blocks of time to interact with emails, texts, and social media.

There are other less obvious things that interfere with productivity.  Be aware of when you work best, and save more challenging tasks for that time of day whenever possible. When we try to do things outside of our body’s natural rhythm, we can find it harder to stay focused.   Keep in mind creature comforts have an impact, such as getting enough sleep or being hungry.

Good record keeping is essential to working more effectively.  For many people, untidy work areas and clutter can create mental blocks.  If you find yourself procrastinating or searching for lost items, take a look around your physical and digital workspace. Start each morning or end each day with reorganizing and decluttering your desk.  If you lack inspiration, just spend a few moments searching for ideas on Pinterest. By doing this you will quickly see that some people have too much time on their hands.  Although joking aside, there are many great ideas to save time and money.

Finally, we make it to the obvious productivity tool: the list. There are endless ways to create a good to-do list.  A popular way of list making is to create a priority matrix.  By dividing tasks into 4 quadrants it is easy to prioritize.  The labels can vary, but usually gives each square a status like: do now, do later, urgent, or not urgent.   Once you have a list, is there anything that can be delegated to someone else? Decide which things can be broken down into smaller tasks.

At Newby Management we value strong work ethic, but also value serving others.  These two ideals are well paired together, yet sometimes clash when we are swamped with work.  During these moments you may feel compelled to keep at a work task.  It is easy to find yourself annoyed at having to direct focus to a resident coming in simply to chat. It is in these moments that your response can have an immense impact on the way you are perceived in your community.  Think about the Bible story of Mary and Martha.  Jesus put emphasis on knowing when it is important to lavish in the social rather than focusing solely on the tasks at hand.  While there are moments that you cannot have a conversation, the way that is conveyed by your body language will speak volumes about your character.

Setting the Right Tone and Why

 

Fun and friends at Camelot East in Sarasota.

Community managers often set the tone for the mood of their communities. This phenomenon can be observed in other business environments as well, where the front line management often sets the tone. These subtle atmospheric influences can be noted in other social scenarios such as churches and schools.  Pretty much anywhere that people come together as groups we can see this underlying trend. resident relations, serving residents, manufactured home community, 55+ community Florida, property management, manufactured home property management, RV property Management

Something unique to note about community relations, in particular, is that if the manager of a community is perceived as warm and friendly there are likely to be happy and satisfied residents. There are some theories behind this, and they all involve the give and take of relationships.  In a community setting, the manager will often find themselves in delicate role balancing relationships, rules, and conflict.

Relationships are important. Even in the animal world, there are many kinds of animals that appear to be engaged in friendship and deep connections to one another.  This bonding is often essential to survival.  The animals with the strongest social networks tend to live the longest. It is also notable that for people that connection is also a factor in health and longevity.

 

As humans we bond over food, through laughter, singing, dancing, telling stories and empathizing with one another. So why then is it so hard to make new friends as an adult? We deeply need connection, yet as we age at times we find ourselves sometimes isolated.  As you get older, making friends is more challenging than the days of running up to some random kid on the playground and becoming an instant BFF.  Here are some of the reasons it is staunchly more difficult as an adult.

•More obligations
•Meeting fewer people
•Exhaustion
•Fear of the unknown

What do you look for in a new friend? Think about how much of what you think makes a good friend is representative of yourself?  Many of us make friends with people that have similar interests and connections.  Joining a club, volunteering, engaging in activities are great ways to meet new people.  Perhaps you already are part of a community but are not finding it easy to meet others.  Here are some helpful things to consider.

•Look for common interests
•Be consistent
•Radiate joy
•Be Welcoming

Most of us have some fear of rejection. Yes, even the bravest of extroverts. Let’s look at the list closer. When we find things in common, it is easier to strike up a conversation.  Be welcoming and be consistent. Show up at the same events, shop at the same time of day.  Let yourself become a familiar face.  Create a routine, where you immerse yourself in your environment.  It takes more than just being present though, radiate joy.  Give the first smile or quick wave.   Think of some leading questions that give an opportunity for thoughtful answers.  Avoid being negative or gossiping, as those can leave a bad taste in the mouth of a potential friend.

If you are a community manager reading this, take an introspective look at the kind of environment you are creating within your community.   Do you instinctively smile and warmly greet guests, even when you are inundated with work issues and other conflicts.  Do you encourage your residents to gather by hosting events?  Events can be simple as coffee and walking clubs.  Do you encourage residents to solve problems with one another, rather than listening as they spew negativity and gossip about others?   Many times, the community manager can help resolve conflict and create new friendships by focusing on handling the conflict right at the source.  Often a small misunderstanding not handled effectively can lead to great woes.  Remind yourself that as the community manager you are setting the tone for your community, and that has immense relational repercussions or can be deeply rewarding when done well.

Secrets to Using Strawberries in Customer Service

resident relations, serving residents, manufactured home community, mobile home community, rv community
The delicious strawberry desserts.

How can you use strawberries to serve your customers? That’s easy! Top them with shortcake, whipped cream, and our favorite, ice cream.

At Newby Management, Strawberry Socials are a tradition that has continued for almost 30 years, hailing all the way back to our founder’s childhood. Martin Newby grew up on a farm in Iowa. Along with the normal crops, they also grew potatoes, cabbage, sweet corn and 3 1/2 acres of strawberries.

At the end of the season, his mom and dad had the idea to invite the neighbors to bring homemade ice cream and they would supply the delicious strawberries. The birth of the first Strawberry Social was enjoyed by some 200 people on the front lawn of the farm.

As an adult in business, Martin was always looking for ways to provide extraordinary customer service to his customers. As he researched, providing a quality experience for consumers was a good place to start. Thinking back to his teen years on the farm, he remembered the Strawberry Socials with fondness. He felt these could be recreated for all residents.

Today, these Strawberry Socials are a point of fun and excitement in our communities. Residents gather together to laugh, fellowship and share life together. These aren’t any strawberry desserts either. It all starts with a generous helping of vanilla ice cream, topped with a decadent piece of shortcake, followed with a large scoop of strawberries and finished with a dollop of whipped cream.

Newby Management team members head across the state during the months of February and March to help serve up these delicious deserts to residents. It’s a sweet way to give back to our residents through service.

Why Manufactured Home Communities Need Involved Management

property management, resident services, serving residents, manufactured home community, manufactured home property management, resident relations, newby management, tim newby, newby management fl, property management fl
Tim Newby, CEO of Newby Management, serves residents cake at Camelot Lakes during their annual Summer BBQ.

A manufactured home community can seem like a business investment. It can be easy to forget that each community is a living, breathing entity that has its own individual character and personality. There isn’t a magical formula for managing manufactured home communities, and that’s why you need a hands-on property management company.

At Newby Management, we have been serving manufactured home and RV communities for 40 years. This has given us the experience we need to foster communities where people love to live. We know what works and what doesn’t, and we’re always trying to better ourselves as a company.

We have set certain standards for ourselves, like being close to our communities. This allows us the benefit of face-to-face interaction on a regular basis. It means being able to respond quickly in the event of crisis. It means being present and knowledgeable on all aspects of the community. A property management company who wasn’t readily available would not be able to accomplish this.

As manufactured home community property managers, being onsite means you can be aware of problems and address them proactively. You won’t have to wait for something to be in disrepair before you hear about it. If the pool looks dirty or the bushes need to be trimmed you’ll be  able to take the steps necessary to correct the problem.

This hands-on approach is carried out daily by regional managers who oversee specific communities and make regular onsite visits. They become familiar with each of their communities, the residents and the specific issues and concerns that each community might face. It’s this level of customized care that sets Newby Management apart from other companies.

Hands-off management companies will often try to apply a one-size-fits-all solution to each community. While these solutions may act as a band-aid for the community in the short term, they will not address the long-term needs of the community as a whole.

Having an involved management company sometimes means that every team member helps resolve issues that may arise within a community. At the community level, our team members have personal relationships with our corporate staff that makes it easy for them to handle everyday problems with ease. Plus, the community managers can speak directly to the person who can handle their specific issue.

As a Christian company, we also pay special attention to the needs of both our team members and residents. This often means going above and beyond to offer specialized service and care. Whether it’s prayers, our chaplaincy program or something more, we strive to provide personal care to our communities.

Managing manufactured home communities requires knowledge of a constantly changing product, the most important aspect of which is people. It’s requires sensitivity, availability and a strong business sense. These are all strengthened and added to when a hands-on management company is present.

How do you handle the demands of your manufactured home community?

Do You Know These Secrets to Managing Your Manufacutured Home Community’s Finances?

finance-tree-growth

Everyone knows how difficult it is to keep your finances in order. Sometimes it can feel like all you’re ever doing is waiting for the next bill. In manufactured home and RV communities, you can get overwhelmed and behind before you know it. 

 
The idea of hiring a property management company to handle your finances when they feel threatened might seem daunting. In fact, you might feel like it’s counter intuitive if anything. Handing something over to another company as crucial as your finances is a big step, but it can make a difference in your community. 

Take a moment to look over the questions below to assess whether you should consider hiring a property management company in your community. 

  • Do you have the need for timely, accurate and comprehensive financial reporting?
  • Do you need a more detailed explanation of the financial health of your community?
  • Do you have special reporting needs for partners or lenders that require more than the typical monthly reports?
  • Are collections and resident ledgers a challenge?
  • Would an automatic payment system help your cash flow?
  • Are payables too time consuming?
  • Are you missing out on discounts from vendors and contractors because you are not part of a larger group?
At Newby Management, our accounts will handle your money as if it were their own. They personally invest in the outcome of your financials as they provide excellent customer service and financial reporting. 

When you make your requests know our accounting team will meet them consistently. Our financial service package can be customized to meet the unique needs or your manufactured home or RV community. Unlike other property management companies, you’ll have the comfort of direct access to the account who handles your finances on a day-to-day basis. 

Here are some of the services our accountants provide: 

  • Budgets
  • On-Time Payment Processing
  • Rent Collection
  • Professional Financial Reporting
  • Manage/Reconcile Bank Accounts
Learn more about Newby Management and the manufactured home property management solutions they provide by visiting www.NewbyManagement.com

Secrets You Didn’t Know About Managing Different Types of Mobile Home Communities

There are many types of mobile home and RV communities, from land owned and land leased, to family-friendly and 55+. And it’s important to remember that each community has different goals and needs. Today, we will discuss some of the considerations you should have for each community.

ALL AGE COMMUNITIES

 

  • All-age communities are made up of families, singles and seniors.
  • Amenities should appeal to families: playground, basketball hoop, etc for children.
  • Amenities should also appeal to seniors: shuffleboard, pool, exercise for seniors.
  • Offices may consider later hours so residents can stop in after work or on Saturday.
  • Collections may be tougher because of other demands on income.
  • Community-wide activities may be poorly attended as residents are mobile and seek outside events.

55+ COMMUNITIES

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  • Seniors are looking for quite, active-adult communities with like-minded people.
  • Amenities could include shuffleboard, bocce ball, pool, tennis, pickleball, etc.
  • Offices are usually open during the day as many retired seniors are around.
  • Collections are generally easier at these communities.
  • Community activities are better attended as seniors may not want to travel outside for events.
  • Church services often take place on the premises.
  • Today’s seniors are much more active and are looking for more than just a community, they are searching for a lifestyle.
  • They want more amenities and more events than ever before that cater to their active lifestyles.

RV COMMUNITIES 

  • RV communities appeal to people who prefer short-term stays. It may be for a season, three months, several weeks or just days.

 

  • Management is more like a hospitality industry, much like hotels whose residents are transient.
  • Some guests return annually, some don’t.
  • Amenities need to entertain while guests visit: swimming pool, basketball, tennis, shuffleboard, cook outs.
  • Collections are easy as most are done in advance.
  • Check-in can be after-hours or weekends so staffing properly is important.
  • RVers usually feel like part of a community, so hosting fun events is a great way to get guests to feel connected to your resort and want to come back!

 

Why Seconds Could Lose You the Home Sale

Mobile homes for sale, florida mobile homes for sale, florida manufactured homes for sale, florida homes, property management company florida, florida property management, mobile home property managementWhen you shoot out an email to a business you expect a fast response, right? This is especially true when you’re searching for a good or service. You usually send out multiple emails and then move forward with the company that answered fastest with the best deal. The same is true for home buyers.

Today, home buyers often begin their search on the internet, which means they have almost limitless options available to them. In fact, 78% of new home shoppers visit 3+ sites prior to taking action on a real estate site. This means they have options and they use them!

But did you know that 45% of inquires on a real estate website never receive a response? This is why sellers need to create an action plan that will position their home to sell as quickly as possible, and at the best price.

To start, this means responding quickly to inquires. A staggering 45% of consumers expect an initial response from an online inquiry within 15 minutes. That’s just 15 minutes you have to make a sale before they move on to a different home.

We know that if you’re choosing to sell your home, responding to the constant inquires can be challenging. That’s why many buyers and sellers choose to enlist the help of professionals.  If you are a seller in a Newby Managed community and list with one of our professional agents, you will find your listing will be monitored for effectiveness, giving you the edge.

Also, our professional sales team will assist sellers in marketing their home at price that will help engender fast responses from buyers.  Our sales team will respond quickly to potential buyers, because we recognize the importance of fast responses when selling your manufactured home.

In this day of internet shopping, buyers are not willing to wait long periods of time for response.  A timely response to an interested buyer by a knowledgeable sales professional is critical!  If you are a buyer, our on-site sales team knows the community and will be available to show you homes that fit your needs and help you buy that ’just right home’ quickly.

The point is…Good preparation and fast responses by sellers, buyers and their agents make the selling and buying process a win-win for everyone.

Own a mobile home community? You might be missing out.

property management, manufactured home property management, rv property managementIf you own a manufactured home community, you could be missing out! While it’s a great way to earn income, and provide a valuable service to the community, many do’t realize how hard it is. It requires 24/7 attention.

You might be missing the details that a professional management company wouldn’t.

That’s where Newby Management comes in. We’re a full-service property management company with over 40 years of experience in the industry. Our team expertly manages your manufactured home community while keeping you in the loop, so you always know what’s going on.

Our corporate staff works hard every day to keep your manufactured home community running smoothly. Our experience, combined with our depth of service, make us one of the best options for manufactured home community management in the industry.

Here’s an in-depth look at the manufactured home property management services we offer:

Property Management  
The Newby Management team knows that each manufactured home community faces unique challenges. That’s why each property is approached individually, and their struggles, hopes and dreams become Newby Management’s. Each manufactured home community is handled as if it belonged to the company.

Property Management Services:

  • Resident Relations
  • Collecting Rents
  • Sales & Marketing
  • Rule Enforcement
  • Property Visits
  • Community Clean-up
  • Disaster Relief
  • Maintenance
  • Create & Promote Lifestyle
  • Hold Meetings for Rent Increases
  • Comply with State & Federal Guidelines
  • Host Social Events
  • Physical Plant Management
  • 24-Hour Crisis Management

Accounting:
Accounting is usually marked by numbers and figures. At Newby Management, it’s marked by genuine care. The accountants treat all the money they handle as if it were their own. They personally invest in the outcome of the finances, and through it are able to provide excellent customer service and financial reporting.

When investors or ownership groups make special requests known, the accounting team meets them consistently. The company’s service package is often customized to meet the needs of a variety of challenges that investors and owners face. Unlike other companies, Newby Management clients have the comfort of knowing they will always be able to talk directly to a live person who handles their account on a day-to-day basis.

Accounting Services:

  • Budgets
  • On-Time Payment Processing
  • Rent Collection
  • Professional Financial Reporting
  • Manage/Reconcile Bank Accounts

Human Resources:
Hiring the right team members for the right positions is about more than wordy job descriptions. The human resources department at Newby Management is dedicated to finding the right team members, with the right personalities to fill positions on our team.

HR Services:

  • Management Training
  • Competent On-Site Personnel
  • Hire/Fire Team Members
  • Advertise and Recruit for Open Positions
  • Ensure Compliance with Federal and State Laws
  • Complete Background and Drug Screenings
  • Administer Skills & Personality Tests
  • Provide Workers’ Compensation
  • Benefit Administration
  • Unemployment Claims

Information Technology:
The Newby Management IT team is on the cutting-edge of technological advances in the industry. A thoughtful, intelligent group of early adopters make this department unequivocally trained to handle a vast range of requests, issues and ideas in the property management arena.

IT Services:

  • IT Services:
  • Website Design and Management
  • Software Management
  • PC/Hardware Support
  • WiFi Systems
  • Security Camera Systems
  • Ongoing IT Training
  • Virus Protection and Updates
  • Back-up Systems
  • Wholesale Pricing on Hardware
  • Licensed Tracking
  • Remote Support

Sales & Marketing:
In an ever-evolving digital landscape, the sales and marketing team at Newby Management works to stay current across all mediums. The in-house talent available to clients is unparalleled in the industry, and gives the team a unique ability to create one-of-a-kind products and marketing programs that are tailored to individual communities.

Sales & Marketing Services:

  • Corporate Photographer
  • Social Media Marketing
  • Social Media Training
  • Online Advertising
  • In-house Design Team
  • SEO
  • Inbound Marketing
  • Leads Management
  • Licensed Broker and Dealer in Community
  • Sales Agent in Community
  • Online Listing Service for Sale Homes

Chaplaincy Program:
Our fast-paced society often neglects the emotional and spiritual needs of people. Our chaplaincy program is designed to connect with people on a deeper level, giving them a touch of humanity that is often lacking in the workplace.

Chaplaincy Services:

  • Chaplaincy Services:
  • Visit Sick & Lonely
  • Care Notes, Daily Breads
  • Establish Bible Studies & Church Services
  • Bible Program
  • Funerals
  • Marriages
  • Senior Assistance Resources
  • Deliver Food and Flowers to Residents in Need
  • Team Building

 

Casa Loma Park in Bradenton Joins the Newby Management Family

Casa Loma park Bradenton, all age mobile homes Bradenton, property management company bradenton, manufactured homes bradentonLocated in beautiful Bradenton Florida, Casa Loma park is an all-age manufactured home community. We are excited to welcome this community to the Newby Management family.

This community is unique because residents own both the land and the home. In land-owned communities like this, residents pay a monthly fee, which can reach upwards of several hundred dollars. In Casa Loma the monthly fee is only $67!

The community features 219 homesites and is an HOA (homeowner’s association). Residents can enjoy shuffleboard and the pool on site, along with a host of activities! It’s a great way to meet neighbors and get active in the community.

Located just a few minutes from the Manatee River, this community offers access to some of Bradenton’s best amenities. Stop by the RiverWalk, and stroll along the beautiful riverside park. Or check out downtown Bradenton’s rich culture, restaurants and unique shopping venues. You’ll love events like the weekly farmer’s market or the eclectic events held at the Village of the Arts!

Your kids will love the nearby playgrounds, like the large playground and splash pad located nearby at RiverWalk. There are also nearby indoor playgrounds for hot days! Or checkout something more adventurous like the Treeumph Courses. Whatever you like, there’s sure to be something for the whole family.

If you love the beach then you’ll love Casa Loma’s location. It’s just minutes from award-winning beaches like Bradenton Beach, Anna Maria Island and Holmes Beach. Plus you aren’t far from all the attractions of Sarasota.

Newby Management is hosting our first ever Strawberry Social at Casa Loma on April 4, 2017. The Strawberry Social’s are events we use to give back to the community, get to know the residents and to provide delicious deserts! Learn more about our strawberry socials.

Stay tuned to learn even more about Casa Loma and what it can offer future and current residents!

 

 

 

Use This One Simple Trick for Better Customer Service at Your Property Management Company

resident relations, customer service, manufactured home property management, mobile home property management, property management
Todd Newby, Newby Management President, serving residents at a BBQ.

What’s better than walking into a room full of people who are happy to see you? At Newby Management, that feeling has permeated our corporate lifestyle. The first of our three steps of service says “Always use a warm and sincere greeting. Use a person’s name if and when possible.”

Warm welcomes can take on different forms, whether it’s welcoming a new member to our team or a potential resident into our communities. When welcoming a new team member, we work to ensure they feel part of our work family. Employees want to feel valued and appreciated. This includes factors like proper training, introduction to key team members and follow-through on future questions. From this a tight-knit team is built.
These team members then go on to become the face of the community in which they work. They are often a potential resident or guest’s first impression. Within the communities, warm welcomes are especially important. Part of our culture is to use warm and sincere greetings, using names when possible. These small acts go a long way in making people feel important and valued.
At the community level, Newby Management encourages community managers to focus on residents when they come into the office. This means stopping work for the moment and focusing on the resident. The resident will feel their concerns are important and heard. They can see and feel when greetings are not warm and sincere. Often times, their mood will be reflected in our own. If you begin with a light and cherry attitude, they are likely to do the same.
These same principles apply when a team member leaves the company as well. If the parting is done under amicable circumstances, we always strive to offer fond farewells to our team members. Whether it’s words of encouragement, taking them to lunch or having a goodbye party, simple acts go a long way.
When residents or guests leave our office, we make sure to offer them a fond farewell! They will remember that you took the time to give them a little extra customer service.
You can probably see a pattern by now. The impression you give someone is lasting, and their feelings about you will live on long past their specific memories. For instance, in 2011 our team went to the Florida Aquarium for our annual Christmas party. As is customary, we personally thanked the kitchen crew and staff. Even though that was several years ago they still remember our company because of that small act.
Using warm welcomes and fond farewells is a part of our corporate culture that bridges the gap between people. It’s one that reminds us the value of all people in all circumstances.  It helps us stop in our busy lives to thank and care for the people around us in a personal way, and that makes all the difference in the world.