Secrets to Using Strawberries in Customer Service

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The delicious strawberry desserts.

How can you use strawberries to serve your customers? That’s easy! Top them with shortcake, whipped cream, and our favorite, ice cream.

At Newby Management, Strawberry Socials are a tradition that has continued for almost 30 years, hailing all the way back to our founder’s childhood. Martin Newby grew up on a farm in Iowa. Along with the normal crops, they also grew potatoes, cabbage, sweet corn and 3 1/2 acres of strawberries.

At the end of the season, his mom and dad had the idea to invite the neighbors to bring homemade ice cream and they would supply the delicious strawberries. The birth of the first Strawberry Social was enjoyed by some 200 people on the front lawn of the farm.

As an adult in business, Martin was always looking for ways to provide extraordinary customer service to his customers. As he researched, providing a quality experience for consumers was a good place to start. Thinking back to his teen years on the farm, he remembered the Strawberry Socials with fondness. He felt these could be recreated for all residents.

Today, these Strawberry Socials are a point of fun and excitement in our communities. Residents gather together to laugh, fellowship and share life together. These aren’t any strawberry desserts either. It all starts with a generous helping of vanilla ice cream, topped with a decadent piece of shortcake, followed with a large scoop of strawberries and finished with a dollop of whipped cream.

Newby Management team members head across the state during the months of February and March to help serve up these delicious deserts to residents. It’s a sweet way to give back to our residents through service.

This One Idea Will Change The Way You Interact with Residents

resident relations, serving residents, manufactured home community, 55+ community Florida, property management, manufactured home property management, RV property ManagementEach morning, one of our community managers tours his community in a golf cart to see if any resident’s haven’t picked up their newspaper. Why does he do this? It’s a simple act that goes a long way in anticipating resident’s needs.

At Newby Management, this is one of our Three Steps of Service: “Anticipate and meet resident needs. Know your community family well enough to provide service even before they ask.” This means that you should pay extra attention to the sick elderly resident’s home. A paper left on the driveway for them could be a lot more serious than for other residents.

Getting to know your community is an essential part of being able to anticipate needs. For sick or elderly residents, a newspaper on the driveway could signal a need for help. For other residents, it could simply mean that they are out of town or on an early morning walk.

Anticipating needs comes in all shapes and sizes, from offering ice cream bars to residents at the pool to helping an elderly resident with home repairs. For instance, if residents love hanging out at the pool, but the furniture is old and rickety it might be time to consider purchasing new pool furniture. Also, we use the taller comfort pool furniture when possible. Waiting to make changes until residents have started complaining or have stopped coming to the pool entirely is too late.

Small acts of service can mean the difference between good customer service and great customer service. Finding new ways to serve residents should be exciting, and it’s the job of all team members to keep it that way.

Every team member should make it a priority to anticipate resident needs. Empower your team members to act on opportunities to go above and beyond for residents. This could mean stopping to help a resident locate a nearby service or walking with a resident to show them where the library is located.

If you host a weekly staff meeting, encourage your team members to share what they have done to meet resident’s needs. This will not only offer you an opportunity to praise them, but it will also give other team members good ideas. Be sure to encourage team members when they are engaging in excellent customer service.

At Newby Management, our team is constantly striving to serve our residents in new ways. We train our team members to take initiative, to anticipate resident needs and to create great communities. In fact, at a recent meeting we came up with tons of ways our community managers are already putting these theories into play.

How do your manufactured home communities anticipate resident needs?

Why Manufactured Home Communities Need Involved Management

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Tim Newby, CEO of Newby Management, serves residents cake at Camelot Lakes during their annual Summer BBQ.

A manufactured home community can seem like a business investment. It can be easy to forget that each community is a living, breathing entity that has its own individual character and personality. There isn’t a magical formula for managing manufactured home communities, and that’s why you need a hands-on property management company.

At Newby Management, we have been serving manufactured home and RV communities for 40 years. This has given us the experience we need to foster communities where people love to live. We know what works and what doesn’t, and we’re always trying to better ourselves as a company.

We have set certain standards for ourselves, like being close to our communities. This allows us the benefit of face-to-face interaction on a regular basis. It means being able to respond quickly in the event of crisis. It means being present and knowledgeable on all aspects of the community. A property management company who wasn’t readily available would not be able to accomplish this.

As manufactured home community property managers, being onsite means you can be aware of problems and address them proactively. You won’t have to wait for something to be in disrepair before you hear about it. If the pool looks dirty or the bushes need to be trimmed you’ll be  able to take the steps necessary to correct the problem.

This hands-on approach is carried out daily by regional managers who oversee specific communities and make regular onsite visits. They become familiar with each of their communities, the residents and the specific issues and concerns that each community might face. It’s this level of customized care that sets Newby Management apart from other companies.

Hands-off management companies will often try to apply a one-size-fits-all solution to each community. While these solutions may act as a band-aid for the community in the short term, they will not address the long-term needs of the community as a whole.

Having an involved management company sometimes means that every team member helps resolve issues that may arise within a community. At the community level, our team members have personal relationships with our corporate staff that makes it easy for them to handle everyday problems with ease. Plus, the community managers can speak directly to the person who can handle their specific issue.

As a Christian company, we also pay special attention to the needs of both our team members and residents. This often means going above and beyond to offer specialized service and care. Whether it’s prayers, our chaplaincy program or something more, we strive to provide personal care to our communities.

Managing manufactured home communities requires knowledge of a constantly changing product, the most important aspect of which is people. It’s requires sensitivity, availability and a strong business sense. These are all strengthened and added to when a hands-on management company is present.

How do you handle the demands of your manufactured home community?

You won’t believe these mobile home kitchens

When buyers walk into a home, they want to be dazzled. And the kitchen still remains at the top of most buyer’s wish lists. USA Today’s list of ‘11 Home Features Buyers Will Pay Extra For‘ mentioned 5 things in the kitchen alone: new appliances, granite counters, kitchen island, stainless steel appliances, and an eat-in kitchen. Guess what? Most new manufactured homes have it all, and for a price you won’t get in a comparable site-built home.

NEW APPLIANCES 

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In a new manufactured home, everything is new, not just the appliances. With many manufactured home dealers, you’ll be able to pick a floor plan and customization that fit you. Plus you can choose the appliances you’d like, everything from energy efficient glass top stoves to state-of-the-art refrigerators.  It’s a great feeling knowing you have brand new everything, usually with a warranty too! See more photos of this new manufactured home for sale in Ocala, Fl.

GRANITE COUNTERS 

Granite counters really make a kitchen come together in a stunning way. They are great surfaces to work on, easy to clean and offer a lovely look. Whether you choose dark or light counters, most new manufactured homes feature all the bells and whistles, including granite counters. If you’re looking to keep your home costs low, you can always opt for the standard counters and change them out later, but if you buy an upgraded home it will come move-in ready with no DIY projects needed. See more photos of this new manufactured home for sale in Bradenton, FL.

KITCHEN ISLAND 

Kitchen islands are a lovely addition to new homes. They are a great place to gather when entertaining, and with a few bar stools they’re the perfect place to have breakfast. Kitchen islands are large, so you can put out food when you have friends over, or use it as a prep space when cooking. This is a chef’s dream! The kitchen above features a beautiful island, compete with white cabinets and stainless steel appliances, offset by dark flooring and tons of natural light. And yes, that is a manufactured home. See more photos of this new manufactured home for sale in Ocala, Florida.

STAINLESS STEEL

As you can see from our beautiful kitchen pictures so far, stainless steel is basically standard in new manufactured homes. So why does everyone love stainless steel? It’s timeless, stylish and it will last a long time.Stainless steel is easy to clean, and it resists germs better than wood or plastic surfaces because it’s non-porous. Plus, stainless steel can do with any decor, whether you want to go dark or light. Just check out the stainless steel with some of our beautiful new manufactured home kitchens above. If you love to match, it will be easy to find stainless steel appliances, hardware, you name it. Go ahead and make the kitchen of your dreams come true! See more of this home for sale in Bradenton. 

EAT-IN KITCHENnew manufactured homes, new mobile homes, new 2016 mobile homes for sale, mobile homes for sale, mobile home kitchens, new mobile home kitchens It’s great to have a nice place to share a meal, as well as a formal dining area. Because many new manufactured homes have islands with seating options, and a dining area, you’ll be able to share casual meals at home, and entertain too! Or, you can have a dedicated area for breakfast and coffee, as well as somewhere to have dinner with your family. The great thing about new manufactured homes is that you can customize many of the floor plans, so you can even have a true eat-in kitchen and a formal dining room. Open floor plans are popular and stylish, so while it might not be a dedicated room, it will be the perfect spot to share a meal and some good memories. See more photos of this new manufactured home for sale in Ocala, FL.

Why a Christian Company Prays Every Morning

“Do not be anxious about anything, but in everything, by prayer and petition, with thanksgiving, present your requests to God.” Philippians 4:6

At Newby Management’s corporate office, the work day begins with prayer. At 8:30 everyone gathers together to bring prayer requests for themselves, loved ones, team members and the company. It’s a time for team members to lift each other up in prayer.

In doing this, the company has created a culture where team members feel confident in sharing their struggles. Rather than feeling alone in their problems, everyone knows they have a work family surrounding them, supporting them and caring for them.

Prayers aren’t just lifted up in the morning though. If team members in the corporate office or the field are experiencing something major, the team will stop what they are doing and meet together to pray. It isn’t uncommon to find the team gathered in the hall praying for someone.

This culture is about more than prayer. It’s about an entire company taking the time to put people first, it’s about feeling safe in the workplace, it’s about knowing that God is bigger than our problems. Whether it’s family trouble, illness or problems at work, our team members feel comfortable bringing them to the table.

When it’s something that a team member might not feel comfortable sharing at the time, they ask for unspoken prayers. These unspoken prayers are something we’ve all dealt with from time to time. They are the things we aren’t ready share or don’t know how to. When those come up we lift them up to God too. We know he hears even the prayers we aren’t ready to speak yet.

It’s not common to hear of a company that starts each day with prayer. At Newby Management it’s acts like this that make it such a great place to work. From prayer and Bible studies at staff meetings to the corporate chaplain and Bible program, it all contributes to a workplace that loves God and people.

How to Save Up to 47% on a New Construction Home

new construction manufactured homes, new manufactured homes, new mobile homes, new mobile homes for sale, new manufactured homes for sale, manufactured home financing, manufactured home appreciation, mobile home loans, manufactured home financingIf you’re looking for a new construction home, you could save up to 47% just by using this one simple tip. Don’t be scared of manufactured homes. A recent study by the Urban Institute’s manufactured housing sector, compared the costs between manufactured homes, new site-built homes and existing site-built homes. The study found that manufactured housing is 35 to 47 percent cheaper per square foot than new or existing site-built homes.

Despite this, the number of manufactured homes shipped each year has gone from averaging 242,000 per year between 1977 and 1993, to just 92,500 units in 2017, even though homes today are much higher quality. This phenomenon is thought to occur for a number of reasons, including restrictive zoning, unavailable finance, and lower appreciation.

The stigma on manufactured homes prevents many Americans from attaining affordable housing. We are going to debunk some of the stigmas above, including financing, zoning and appreciation.

FINANCING  

More and more financing is becoming available through programs like Fannie Mae and banks like Wells Fargo. Fannie Mae is launching  a 30-year financing program in New Hampshire that could be a starting point for government-sponsored enterprises (GSE) to offer similar loan terms nationwide.

 

In 2017, Wells Fargo hired two experienced manufactured housing executives to help expand into the industry, Matt Krasinski and Lew Grace of GE Capiutal Real Estate. Changes like these are coming to the industry all the time, offering more ways for people to finance and purchase manufactured homes.

ZONING

Furthermore, HUD is exploring the possibility of deregulating manufactured housing. HUD announced that manufactured housing plays a vital role in meeting that nation’s affordable housing needs, providing nearly 10 percent of the total single-family housing stock.

Manufactured homes, which are built on a permanent chassis in a manufacturing plant and then transported, are constructed according to a code administered by HUD instead of according to state, local, or regional codes, like other types of housing.

This gives HUD wide authority to regulate or deregulate them. HUD’s review of manufactured housing regulation is part of a broader effort by the Trump administration to do away with regulations it deems “overly burdensome.”

APPRECIATION

In addition, today’s manufactured homes are built to much higher standards than before, which means their appreciation happens much more slowly. New construction manufactured homes meet rigorous building, environmental and safety standards. Many come with everything from granite counters and tray ceilings to stainless steel appliances and beautiful raised porches. You can choose from flawless vinyl wood flooring, large bathtubs, exquisite kitchen islands, open floor plans and a variety of modern upgrades. Plus, most new homes are energy efficient and come with a full warranty.

We hope this has opened your eyes to the exciting opportunity available with new construction manufactured homes!

 

5 Reasons Manufactured Homes are Better Than Apartments

Today, manufactured homes are built with quality craftsmanship and materials. They are built by professionals in controlled environments, helping them produce excellent products with less waste.

These newer homes often include modern and luxury upgrades like granite counters, stainless steel appliances and garden tubs. They are built using strict guidelines, so in many cases they are just as safe, or safer, than site-built homes.

It’s easier than ever to get financing for a manufactured home, especially for newer homes. That’s why we think purchasing a manufactured home is even better than renting, especially if you’re in an apartment. Here’s just 5 reasons manufactured homes are better than apartments.

Let’s face it, manufactured homes get a bad rap. Even though modern day manufactured homes are totally different than their predecessors, people still can’t get over those old homes. But when it comes to making investments, we think mobile homes are better than apartments. If you’re renting an apartment, it’s a good time to consider purchasing a mobile home.

1. Your Own Space

Mobile Home

When you buy a mobile home, it’s yours. You can paint the walls and customize your home any way you like. Plus, you aren’t in close quarters with your neighbors. You learn all too quickly the schedules and habits of your neighbors in an apartment. Buying a manufactured home gives you a space that’s all your own.
2. More Bang for Your Buck

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In most cases, you’ll get more square footage, more storage and more options per dollar on a manufactured home than on an apartment. Today, manufactured homes often have two bedrooms and two bathrooms, a storage shed, a patio and large living areas. They feature open floor plans that create light and cheery spaces. Often times, you’ll pay more for rent in an apartment than you would for a mobile home mortgage. You’ll have the added advantage of knowing that your money is going to your home, not to your landlord.
3. A Backyard 
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The backyard on a mobile home located in Rolling Greens.
Not having a backyard is one of the most bothersome aspects of renting an apartment. When you purchase a manufactured home, you’re getting a backyard that you can enjoy. Whether you have dogs or just like to grill out on the weekends, a backyard can make a big difference. When you buy a manufactured home in Florida, you’ll find that you can spend a lot of summer nights enjoy your backyard. Plus, many manufactured homes come with screened in porches that feature ceiling fans, so you can be outside even on hot dogs. Invest in a corn hole game and invite neighbors over for a BBQ!
4. A Sense of Community 
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Residents raising the flag in honor of veterans in their community at Tuskawilla Trails.
Living in an apartment complex can make you feel very isolated. Often times you hardly see your neighbors and chances are you’ll never meet them. In many manufactured home communities, there are events, social activities and a true sense of community. Whether you’re a young family or enjoying retirement, a sense of community can keep you grounded. In Newby Management communities, we strive to create a strong sense of community through social activities. It fosters a family that many people don’t find in other communities.
5. Security and Stability 

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Renting an apartment can be a great option in the short term. It gives you flexibility if you aren’t ready to move to a permanent location. But when you’re ready to make a permanent move for your family or in retirement, buying a mobile home is a great option. It gives you so much value for your money, and you can feel more secure as a homeowner.

HUD to explore deregulating manufactured housing

The U.S. Department of Housing and Urban Development (HUD) started the new year by trying to delay Obama-era segregation measures. But now the agency has something new in its crosshairs: manufactured housing.

HUD announced last week a “top-to-bottom” review of all current and pending regulations related to manufactured or “mobile” housing as part of an effort to address affordable housing shortages.

HUD will accept public comments about manufactured housing regulations through the mail or at regulations.gov until February 26, at which point comments will be submitted to the Manufactured Housing Consensus Committee—a statutory committee of mobile home producers, retailers, customers, and public officials—for review. Changes to prefab regulation could follow.

“Manufactured housing plays a vital role in meeting the nation’s affordable housing needs, providing nearly 10 percent of the total single-family housing stock,” HUD’s announcement read. “HUD’s regulation of manufactured housing fulfills a critical role to ensure a fair and efficient market that supplies affordable housing for households of modest incomes and protecting consumers.”

Manufactured homes, which are built on a permanent chassis in a manufacturing plant and then transported, are constructed according to a code administered by HUD instead of according to state, local, or regional codes, like other types of housing.

This gives HUD wide authority to regulate or deregulate them. HUD’s review of manufactured housing regulation is part of a broader effort by the Trump administration to do away with regulations it deems “overly burdensome.”

Shortly after taking office, President Trump signed two executive orders related to deregulation. The first, Executive Order 13771, requires agencies to repeal two existing regulations for every new one it enacts. The second, Executive Order 13777, requires each federal agency to designate a “Regulatory Reform Officer” and a “Regulatory Reform Task Force.” Both executive orders were noted in HUD’s announcement.

Since taking over the agency a year ago, HUD secretary Ben Carson has been slow to reverse many of the Obama-era regulations that were meant to address affordable housing needs and urban segregation, which he previously assailed as “failed social engineering.” Carson was slow to fill many of the high-level positions within the agency, and many second-tier positions remain empty.

Carson, who grew up in poverty and became a renowned neurosurgeon, took over the agency despite having no experience with housing issues. Earlier this year, Carson’s attempt to “delay” the Obama-era Small Area Fair Market Rent (SAFMR) rule—a measure designed to give Section 8 housing voucher recipients more freedom in housing choices—was ruled by a district court to be in violation of the Administrative Procedures Act. The rule is now being implemented, according to HUD.

Shortly after the ruling, Carson announced the delay of another Obama-era segregation measure—the Affirmatively Further Fair Housing rule—but given the similarities to the SAFMR case, observers expect it to be challenged in court by civil rights activists as well.

Read More about the HUD Manufactured Housing Deregulation

5 Ideas to Serve Residents in Your Manufactured Home Community

Serving your residents is important. At Newby Management, it’s one of the most important things we do. If you’re at a loss for how to serve residents in your manufactured home community, here at 5 ways our team members go above and beyond in our communities.

1. Holiday Cheer
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The holidays are fast approaching, and as they do we are gearing up for spreading some holiday cheer to our residents. Each year, we pack food bags full of non-perishable items for the needy families in our communities. It’s a simple act, but it helps alleviate some of the stress that comes with the holidays. We also deliver poinsettias to families who could use a little cheer. These are great ideas to begin implementing in your own communities.

2. Involve Residents
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When things are happening in your community, it can be tempting to limit your resident’s knowledge on the topic. At Newby Management, we encourage resident involvement in community issues and happenings. Not only does it help residents feel at ease when changes are being made, it also helps them feel involved. In one of our communities, Camelot Lakes, the team members held a pre-construction party to help prepare residents for what was to come. It was a great way to answer questions and give residents a good feeling about the future.

3. Consider Your Surroundings
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What do we mean by this? Think of the state in which your communities are built. Does it snow? Does it rain a lot? What unique challenges does your state face? In Florida, our manufactured home communities are susceptible to hurricanes. That’s why Newby Management established the Newby Management Emergency Action Team (NEAT) in 2005 to respond to disasters that may occur in our communities. These disasters include hurricanes, fire, tornadoes, flooding and terrorism. The goal for NEAT at the community level is to equip community management to be prepared to deal with disasters when they happen within their communities in a professional and organized manner, that will help protect people and property. In this way, we are serving the residents and meeting their needs.

4. Establish a Servant Heart
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At Newby Management, we try to encourage all our team members to establish a servant’s heart. This is the most consistent way to serve residents. Having a servant’s heart means serving others without expectations. For example, we don’t serve our residents with the expectation that they never have complaints, refer us new residents or bring baked goods to the office. We do it out of humility, love and respect for those we are called to serve. When you consider serving a blessing, it becomes something you want to do, instead of something you have to do.

5. Do Random Acts of Kindness

We serve our residents in some many ways every day. Many of them are tangible and business-related. These are expected and required of a management company. What’s unexpected is going above and beyond in service and care. Random acts of kindness are so special because most times they’ll never be traced back to you. When they are, you can remind people to pay it forward. Do you know of a lonely resident’s birthday? Drop a card in their mailbox. See a resident with a really nicely manicured lawn? Stop by a let them know! Have a resident who is always offering to help out? Send them a thank you note. These simple acts are great ways to serve residents, but are also great ways to find yourself doing a lot more smiling.

Give Your Manufactured Home Curb Appeal with These 5 Tips

First impressions are important. So what could be more important than the first impression of your home? Since we are getting ready for spring  we are giving you 5 expert tips to give your home some curb appeal on a budget. Save money and make your home look great. Are you ready? Let’s get started.

1. Start with the Basics
Okay, this one isn’t very much fun but it’s probably the most important step. Take a weekend to really clean the outside of your home. Power wash your house, mow the low, trim bushes, weed your plants and clean clutter. This gives you a clean space to start your journey.
2. Plant Some Flowers
A little DIY landscaping won’t cost much and can add some serious curb appeal to your home. This manufactured is livened up with some lovely tropical shrubs and plants. You could even paint the bird bath and plant some flowers in there for some extra character. Pick out flowers that can survive the heat in Florida and make sure they are colorful!
3. Do Quick Updates
This manufactured home is well-cared for and appealing. The outside of the home is cleaned and repaired. Doing small updates, like repairing any damaged siding, painting, fixing gutters and watering the grass can give a home new life. Try to tackle projects big to small.
4. Paint Shutters & Trim
This adorable manufactured home features yellow shutters and trim to really give a pop of color to this home. Paint those to suit your own tastes. Choose colors that will complement the flowers you place in the front garden. Another quick tip for this home is to power wash the driveway!
5. Add Character in Fun Ways

This beautiful home needs no work, but you can add touches of character. Paint the front door a cool color. A nice red would look good on this home and would make everything pop. You can also add some more plants and a few chairs to the front porch. Enjoy the new year, and the new look these simple touches can give your home!