What Clients Are Saying…

Client PartnershipNewby Management prides itself on providing the highest level of service applying Christ’s teachings in all we do.  Below is one client’s thoughts on our performance.

“I have been involved with Newby Management for many years and before that, My father, Bill Berman, had many years of successful purchases, sales, and management of Mobile Home Communities with the help of these seasoned veterans of the industry.

These successful investments could only have come to fruition with the help of the Newby’s. Tim and Todd are honest, capable, experienced, and well organized. Our recent sale of one of our MHC communities north of Orlando was a stunning success. They saw the whole process thru from the first inquiry from the buyer to the final sale. My partner Stuart Harris and I were very pleased with every aspect of the transaction.

I highly recommend Newby Management for any aspect of buying, selling, and managing an MHC both in Florida, and many other nearby states in the South.”

—Jonathan Berman

Newby Management Community Barbeque!

 

By following Newby Management’s core values, we look for opportunities to enrich the sense of community amongst all residents.  As the pandemic waxes wains and wains, we’ve been able to resume our annual community barbeques.  Recently the Newby Team was able to visit Hawaiian Village serving grilled chicken and all of the fixings, drinks, and desserts.

 

The time was spent in service of the community and it was grand.  The interactions with residents remind us why we’re in business; We are here to serve (and not just food).  Thanks to everyone that came out for the meal and for those who missed the opportunity we will be back later in the year with our Strawberry Social!

If you have not had the opportunity to attend one of our events, take a look at the video to see what you are missing.

Newby Management’s Annual BBQ and Awards Ceremony for 2020

This year, we were able to resume to our annual BBQ and Awards Ceremony! We were so happy to be able to see and be with our employees, who came from all across the state of Florida. We were able to give out awards, enjoy board games, painting, laser tag, and some great BBQ.

Although the last year has been a tough one, our employees maintained their good attitudes and excellence in the workplace. We wanted to provide a time away for our employees to relax and enjoy fellowshipping with other staff members. We also wanted to publicly thank and recognize them for all the hard work and dedication they exhibited throughout the difficult year of 2020.

A number of awards were given out to our much deserving staff highlighting their Excellence in Stewardship, Super Support, being a Social Media Ambassador, and many more. Quail Hollow, managed by Lisa Graves, came away with The Most Outstanding Land-Lease community, while Clarice Campbell and her community, Tropicana Co-Op in Fort Myers, won The Most Outstanding Resident-Owned Community. The Most Outstanding RV Community was awarded to Bayhead in Tallahassee and their manager Doreen Wallace. For the greatly coveted President’s Award, corporate staff members Adam Pike, Director of Training, and Brenda Richter, Account Controller, were awarded for all of their hard work and long hours that were put into 2020.

To see more pictures from the BBQ and Awards ceremony, check out the album on our Facebook page.

Thank you all for the dedication and hard work shown in 2020. We are so blessed with our Newby Team and are anticipating a great 2021!

Staff Members Around Barn

Newby Management’s 2018 Awards!

Last week Newby Management got together at Gamble plantation in Ellenton, FL so that we could recognize our team members who go above and beyond. Team members traveled from as far as Tallahassee to fellowship with one another. Our picnic began with games like corn hole, can slam, bean bag baseball, jumbo checkers and others.

After everyone had arrived, the organized activities began and team members got to choose from doing a paint along or laser tag. The paint along was a beautiful Americana painting enjoyed by all. Those who chose Laser Tag did battle on a field with many different bunkers on it. They played different games and scenarios.

After the organized activities, everyone had worked up quite an appetite. We had a great meal catered by C&K BBQ in Parrish Florida. There was a selection of green beans, potatoes, ribs, pulled pork, and smoked chicken. The meal was delicious and the time team members spent together was wonderful.

To wrap up our time together, our team members were presented with awards including Most Homes Sold, Excellence in Stewardship, Super Support, Humanitarian, Social Media Ambassador, Manager Plus, Outstanding Community, and the coveted President’s Award. Our Outstanding Communities were Hawaiian Village, Fiesta Grove and Tropicana Co-Op. We are proud to announce that Janet Johnson, our Director of HR, won the President’s Award this year. Team members make our communities great places to live. They are the reason we have been able to stay in business for over 40 years. Everyone had a great day of fellowship and celebration with team members across the state. We ended the day praying together and everyone traveled back to their communities.

Why does Newby Management do Strawberry Socials?

resident relations, serving residents, manufactured home community, mobile home community, rv community
The delicious strawberry desserts.

As February rolls around, strawberries are coming into season. We here at Newby Management are getting ready for our beloved Strawberry Socials.  We are preparing to undertake 30 different Strawberry Socials all across the state of  Florida and will travel hundreds of miles to serve our residents. This might leave some of you wondering why Newby Management does Strawberry Socials.

Here at Newby Management, Strawberry Socials are a tradition that stretches back many years, starting in our founder’s childhood.  Martin Newby grew up farming in Iowa.  At the end of the season, his parents would invite the neighbors over, who brought homemade ice cream, and they would share their home grown strawberries. Just like that, the first Newby Strawberry Social commenced on a front lawn in Iowa.

Once Martin started Newby Management, he was always looking for great ways to provide exceptional customer service to the residents. Thinking back to his years in Iowa, he sought to recreate the Strawberry Socials of his youth.  Now, all these years later, we still continue to serve strawberries to our residents. We here at Newby Management have a Strawberry Social season. Every year we look forward to engaging with our residents and serving delicious strawberry shortcakes that have been perfected over the years.

Setting the Right Tone and Why

Community managers often set the tone for the mood of their communities. This phenomenon can be observed in other business environments as well, where the front line management often sets the tone. These subtle atmospheric influences can be noted in other social scenarios such as churches and schools.  Pretty much anywhere that people come together as groups we can see this underlying trend.

Something unique to note about community relations, in particular, is that if the manager of a community is perceived as warm and friendly there are likely to be happy and satisfied residents. There are some theories behind this, and they all involve the give and take of relationships.  In a community setting, the manager will often find themselves in delicate role balancing relationships, rules, and conflict.

Relationships are important. Even in the animal world, there are many kinds of animals that appear to be engaged in friendship and deep connections to one another.  This bonding is often essential to survival.  The animals with the strongest social networks tend to live the longest. It is also notable that for people that connection is also a factor in health and longevity.

As humans we bond over food, through laughter, singing, dancing, telling stories and empathizing with one another. So why then is it so hard to make new friends as an adult? We deeply need connection, yet as we age at times we find ourselves sometimes isolated.  As you get older, making friends is more challenging than the days of running up to some random kid on the playground and becoming an instant BFF.  Here are some of the reasons it is staunchly more difficult as an adult.

•More obligations
•Meeting fewer people
•Exhaustion
•Fear of the unknown

What do you look for in a new friend? Think about how much of what you think makes a good friend is representative of yourself?  Many of us make friends with people that have similar interests and connections.  Joining a club, volunteering, engaging in activities are great ways to meet new people.  Perhaps you already are part of a community but are not finding it easy to meet others.  Here are some helpful things to consider.

•Look for common interests
•Be consistent
•Radiate joy
•Be Welcoming

Most of us have some fear of rejection. Yes, even the bravest of extroverts. Let’s look at the list closer. When we find things in common, it is easier to strike up a conversation.  Be welcoming and be consistent. Show up at the same events, shop at the same time of day.  Let yourself become a familiar face.  Create a routine, where you immerse yourself in your environment.  It takes more than just being present though, radiate joy.  Give the first smile or quick wave.   Think of some leading questions that give an opportunity for thoughtful answers.  Avoid being negative or gossiping, as those can leave a bad taste in the mouth of a potential friend.

If you are a community manager reading this, take an introspective look at the kind of environment you are creating within your community.   Do you instinctively smile and warmly greet guests, even when you are inundated with work issues and other conflicts.  Do you encourage your residents to gather by hosting events?  Events can be simple as coffee and walking clubs.  Do you encourage residents to solve problems with one another, rather than listening as they spew negativity and gossip about others?   Many times, the community manager can help resolve conflict and create new friendships by focusing on handling the conflict right at the source.  Often a small misunderstanding not handled effectively can lead to great woes.  Remind yourself that as the community manager you are setting the tone for your community, and that has immense relational repercussions or can be deeply rewarding when done well.

Baby Boomers Challenge the Status Quo Even in Retirement

You can’t help getting older, but you don’t have to get old. ~ George Burns

The way Americans are thinking about retirement is creating ripples of dramatic changes leading to a paradigm shift affecting policy, politics, behavior and the social fibers of our nation. As Baby Boomers reach the age of retirement many new challenges and opportunities are emerging.

Boomers are a diverse population, yet as a generality, Boomers do share some common ground with each other: Strong work ethic, self-assured, competitive, resourceful, disciplined, team-oriented. Boomers tend to have incredible focus on meeting their goals.  It is no wonder that investors, retailers and even property managers are taking notice of the unique opportunities presented during this fundamental shift about the way American’s think of retirement.

10,000+ Baby Boomers are retiring daily, with that number increasing yearly. Life expectancy is longer than ever before. Boomers are arriving at retirement with expectations.  Many of these coming of age folks want to enjoy their retirement years and anticipate spending the wealth they’ve accumulated, and taking a more leisurely pace in life.  Alarmingly, in contrast, others have not saved enough, or have had their investments shaken by unstable economic conditions leaving some Boomers to anticipate working well into their golden years.

Retirement brings both relief and obstacles to the lives of Boomers. Boomers have been at the helm of their families, during their working years balancing career and family. Not surprisingly, many of this generation are arriving at retirement while still playing a vital role in the lives of their children and grandchildren, but many are also now needed as caretakers for aging parents.  Some Boomers are choosing to purchase neighboring homes for their aging parents or move them closer, but with the peace of mind of a care facility to assist with the more physical aspects of caring for a loved one.

Another way that Boomers are addressing the challenges of retirement is by downsizing and purchasing affordable housing. Moving to Florida is a bucket list dream for many.  Some Boomers opt to become snowbirds and enjoy the best of both worlds. The cost to live in Florida is comparable or lower than many other places in the nation.  Florida has a lower tax rate and does not have a state tax which makes it quite enticing.

In the manufactured housing industry owners and investors know that they can offer some prime advantages to new retirees beyond just the economics.   There has been considerable reinvestment in communities.  It is clear that retirees want to enjoy their free time.  Clubhouses, shuffleboard courts, billiards, and heated pools have become the standard.  Retirees want to remain active.  Tennis courts, pickleball, lap lanes in pools, and fitness centers have become very desirable amenities. Some larger     communities even have golf courses, saunas, restaurants and more.

Let us never know what old age is. Let us know the happiness time brings, not count the years. ~ Ausonius

Community managers know that retirement is a social time.   Planned activities are often a deciding factor for Boomers when choosing which community to settle into and call home.  Many have moved south for the warm, sunny weather and the Florida lifestyle, leaving behind family and friends. This can be an overwhelming transition for some, but community living has advantages when it comes to staying active and making friends.  As newcomers join activities, residents tend to be welcoming and their common interests create strong ties.  They often report these new relationships feel like extended family and lifelong friendships have been created.

No doubt that even in retirement the Baby Boomers continue to be a generation that has changed our nation. Baby Boomers continue to redefine retirement.  Aging is no longer about growing old gracefully, it is about living more, new beginnings, and chasing passions.  And who is more qualified to challenge the status quo than the Baby Boomer generation?

The good life is a process, not a state of being. ~ Carl Rogers

5 Reasons Active Adult Communities Can Change Your Life

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Pickleball Cookout at Rolling Greens, Ocala.

Did you know that living in an active adult community can change your life? Studies show that activities and events can have numerous cognitive and health benefits for seniors. Here are 5 reasons you should not only live in an active community, but get involved too!

SLEEP SOUNDLY

Research shows that people who have more fulfilling relationships tend to sleep better than those who don’t. If you’re experiencing insomnia, try getting involved in the community. Getting active and on a regular schedule will help you to reset your internal clock, which will also help you sleep more soundly. Try going to some activities in the community that happen at the same place and time every week. It will give you a schedule, and help keep you accountable.

BRAIN BOOST

Did you know that research has proven people who stay mentally engaged can prevent the onset of dementia and Alzheimer’s disease?  Newby Management community’s like Rolling Greens host numerous events that can get your mind going. Activities like book club, card games or woodshop can teach you new skills, revive your interest in books, and keep your mind sharp. Rolling Greens keeps the calendar full, and even has an on-site social director to plan events. Communities like these will help keep your mind in shape! In one study at Rush, researchers followed about 800 people, all about age 80, for four years. The participants had no signs of dementia at the beginning of the study, but some described themselves as lonely and tested positive on a “loneliness scale.” During the study, 76 people developed Alzheimer’s-like dementia. People with the highest scores on the loneliness scale had more than twice the risk of developing dementia as those with more social connections who had scored lower.

INCREASED IMMUNE SYSTEM

Get out there and active, because studies show that getting out and having people around you makes your immune system function better. As humans, being active and social is an important part of our overall health, so important, in fact, that it literally affects how our body operates. Stay healthy and find some new friends to have fun with.

LIVE LONGER

A strong social circle can actually increase the length of your life! Even more importantly, it’s actually friends, not family, who give you the boost. The Australian Longitudinal Study of Aging studied the effects of friendships on health and aging. Older adults with the strongest network of friends were 22% less likely to die during the study than those with the weakest network of good friendships.

HAPPY & HEALTHY

Socially active seniors usually have a more positive mood, and it can help fight depression. Loneliness is a unique risk factor for symptoms of depression, and loneliness and depression have a synergistic adverse effect on well-being in middle-aged and older adults. Get out, get active and make some friends. Finding a well-rounded community is important. When you’re researching adult communities for retirement, be sure they are active and have lots of events! (And then make sure to go to them, after all, it’s good for you!)

Sources:

https://www.aarp.org/health/brain-health/info-11-2008/friends-are-good-for-your-brain.html

https://www.livescience.com/55882-family-not-friends-increase-longevity.html

 

Secrets to Using Strawberries in Customer Service

resident relations, serving residents, manufactured home community, mobile home community, rv community
The delicious strawberry desserts.

How can you use strawberries to serve your customers? That’s easy! Top them with shortcake, whipped cream, and our favorite, ice cream.

At Newby Management, Strawberry Socials are a tradition that has continued for almost 30 years, hailing all the way back to our founder’s childhood. Martin Newby grew up on a farm in Iowa. Along with the normal crops, they also grew potatoes, cabbage, sweet corn and 3 1/2 acres of strawberries.

At the end of the season, his mom and dad had the idea to invite the neighbors to bring homemade ice cream and they would supply the delicious strawberries. The birth of the first Strawberry Social was enjoyed by some 200 people on the front lawn of the farm.

As an adult in business, Martin was always looking for ways to provide extraordinary customer service to his customers. As he researched, providing a quality experience for consumers was a good place to start. Thinking back to his teen years on the farm, he remembered the Strawberry Socials with fondness. He felt these could be recreated for all residents.

Today, these Strawberry Socials are a point of fun and excitement in our communities. Residents gather together to laugh, fellowship and share life together. These aren’t any strawberry desserts either. It all starts with a generous helping of vanilla ice cream, topped with a decadent piece of shortcake, followed with a large scoop of strawberries and finished with a dollop of whipped cream.

Newby Management team members head across the state during the months of February and March to help serve up these delicious deserts to residents. It’s a sweet way to give back to our residents through service.

Five Ways to Help Residents Get Involved in Your Manufactured Home Community

Adult living, active adults, retirement community, Florida retirement community, manufactured home community, mobile home community
Residents at Rolling Greens, Ocala, staying active.

If you ever talk to someone who loves where they live you’ll often hear the same thing. They love the community! For many people living miles from family, the friends surrounding them become their loved ones.

Fostering this feeling in your manufactured home communities and RV Resorts is so important. These communities aren’t just houses in close proximity, for many they represent home, family and a sense of belonging. But communities like this don’t just happen, they are built over years and become neighborhoods sharing experiences, laughter and love.

At Newby Management, we believe this sense of community is one of the most important aspects of managing manufactured home communities and RV Resorts. As such, we wanted to give you five ways to help your residents get involved in your community.

1. HOST MONTHLY EVENTS
Each month, plan several events that will bring the residents of your community together. Whether it’s something small, like coffee and donuts, or something bigger like a potluck, your residents will enjoy getting to meet each other. Each event will begin to feel more and more like a family reunion.

2. USE SOCIAL MEDIA
Today, communities are built in person and online. If you’re hosting monthly events in your manufactured home community, let people know about it! Get your residents talking on social media, whether you’re asking them to share pictures or use a certain hashtag. Eventually you’ll have a community of people who love promoting you! Plus, if your community caters to snowbirds they can stay involved during the summer months, too.

3. CREATE SOCIAL CLUBS
When people move into your community, screen them for their interests. Create a form that lets people select the type of things they like to do. For example, photography, knitting, running, woodworking, etc. Then you can give your new resident information on others in the community who like the same thing, what time social clubs meet and how to best get involved. Some people are too shy to find people who like the same things they do, so this gives them a head start!

4. CREATE BUZZ
If you’re hosting an event in your community, make sure to create some buzz. Pass out flyers, hang banners and get people talking. When people come into your office remind them about the event and tell them to bring a friend. Use social media to help your cause. If you’re excited about the events going on other people are going to get excited too! Once word gets around you’re more likely to have a full house.

5. ENGAGE THE LONERS
Sometimes people will come to events but will sit by themselves. Engage these people, talk to them about their interests, see if they filled out an interest sheet. If not, have them do one. Introduce them to people at the event with similar interests. Try to help them engage with the community around them. Sometimes shy people just need a little budge to become the social butterfly!

At Newby Management, we believe strongly in the power of community. We strive to promote a sense of fun, friendship and fellowship for all our residents. That’s part of why we host strawberry socials in the spring and chicken BBQs in the summer. We love to see our residents get together and have good times! How do you promote resident involvement in your manufactured home community?